Scott Rose
Las Vegas
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote project efficiency. Uses independent decision-making skills and sound judgment to positively impact project success.
Overview
11
11
years of professional experience
Work History
Site Manager
Swisslog Logistics
01.2023 - Current
- Oversee on site deployment of logistic automation projects.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Created and shared daily site reports to keep stakeholders up to date on progress.
- Worked with project managers and engineers during planning stages to ensure smooth deployment when on site, provided feedback for better methods/alternative material options to save money without compromising quality.
- Coordinate on site resources to ensure work is completed safely, on time, and meeting required quality.
- Communicate with all stakeholders in a timely manner if work efforts are behind schedule, or if the project is at risk of meeting any requirements.
Product Deployment Manager
Flock Safety
12.2020 - 09.2022
- Manage team of supervisory level technicians to maintain productivity and output
- Interface with engineering and operations management to ensure products meet needs of technicians and customers
- Review new products before handing to my team for beta testing
- Suggest improvements, and solicit feedback from my team on how new products are behaving
- Facilitate meetings between cross function stakeholders to ensure projects are progressing as expected
- Design mitigation strategies to make up when behind schedule
- Work with director level and above to set goals, and discuss potential challenges to meeting targets, and mitigation strategies when failure to meet targets seemed likely
- Ensure all required resources (hardware and people) are in place for project milestones
- Build supply and manufacturing lines for new products/processes
Performance Specialist
Cox
06.2014 - 12.2020
- Provide formal and informal coaching to bottom performing agents to develop improved habits
- Coach supervisors on alternative ways to drive performance results
- Review scorecards and monitor calls to identify performance gaps
- Create and document individual plans to develop behaviors and habits to improve service levels
- Lead team meetings in absence of regular supervisor
- Work with other departments and business partners to update and implement business processes
- Design and lead projects to improve call center metrics
- Work with junior level employees to set performance and professional goals
- Implement next steps including corrective action when appropriate
- Develop new hires during nesting period to bridge training gaps and build proficiency
Skills
- Site management
- Budgeting and cost savings
- Team leadership
- Problem-solving
- Customer service
- Subcontractor management
- Documentation and reporting
- Site safety
- Customer relationship management
- Verbal and written communication
Timeline
Site Manager
Swisslog Logistics
01.2023 - Current
Product Deployment Manager
Flock Safety
12.2020 - 09.2022
Performance Specialist
Cox
06.2014 - 12.2020
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