Scott Rodden
Sherwood Park,AB
Summary
Dynamic professional with a proven track record at I Want My Carpet Cleaned Inc., excelling in customer retention and exceeding service standards. Skilled in eco-friendly practices and professional communication, adept at chemical handling and fostering client relationships. Demonstrated success in innovative service development and safety protocols adherence, enhancing operational efficiency and client satisfaction.
Overview
28
28
years of professional experience
Work History
Carpet and Upholstery Steam Cleaner
I Want My Carpet Cleaned Inc.
07.2007 - 11.2024
As Primary Owner of the company I was responsible for all operations including but not limited to:
Advertising,Sales, Scheduling, Completion of jobs regarding carpet/upholstery cleaning, Customer Service, Customer Retention, Contract Management, Invoicing, Regulatory Requirements, Maintenance, and so on.
Service Consultant
RHI Magnesita
02.1997 - 11.2024
- Provided information about service procedures and expected timelines.
- Developed highly regarded client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Successfully collaborated with cross-functional teams in order to develop innovative service offerings tailored to the unique needs of each client.
- Worked locally at RHI client, Alta Steel (Recycled Steel Melting Facility)
Education
High School Diploma -
QECVI
Kingston, ON06-1985
Skills
- Professional communication
- Safety protocols adherence
- Chemical handling
- Eco-friendly practices
Languages
English
Full Professional
Alta Steel Contractor SAFETY Award
I received the 1st ever Alta Steel Contractor Safety Award. When Alta realized adding a focus on Contractor Safety would improve operations.
Interests
- Digital Art and Animation for the purpose of creating digital commercials
- I participate in a variety of outdoor recreational activities
- Getting involved in local advocacy groups to promote positive change in the community
Timeline
Carpet and Upholstery Steam Cleaner
I Want My Carpet Cleaned Inc.
07.2007 - 11.2024
Service Consultant
RHI Magnesita
02.1997 - 11.2024
High School Diploma -
QECVI
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