Summary
Overview
Work History
Education
Skills
Languages
Timeline
OperationsManager

Scott Robertson

Brockville,ON

Summary

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

19
19
years of professional experience

Work History

Operations Manager

The Brick
03.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

DISTRICT SALES MANAGER

POWERBEV
08.2020 - 02.2022
  • Managing and directing a sales force 10 reps to achieve sales and KPI’s across the Ottawa/Quebec regions
  • Grew volume by 13% in 2021
  • Assisted in Operational and Fleet services for team
  • Developed strong relationships with Market Managers and Key Decision makers to help increase sales and market share
  • Participated in weekly field rides with reps and documented coaching reports and strategies to help identify new opportunities

ROUTE SALES REPRESENTATIVE

POWERBEV
09.2018 - 08.2020
  • Sold and delivered Red Bull across a wide range of different channels
  • Implemented displays and contracts that enhanced Red Bulls market share in an account
  • Maintained and counted inventory in warehouse
  • Ordered Point of Sale material and coolers for our warehouse to ensure our RSR’s had the proper tools to succeed
  • Worked with younger and new employees to give them guidance and advice when needed
  • Opened over 25 new accounts and upgraded 20 existing accounts to our best pricing and contracts

ROUTE SALES REPRESENTATIVE

CINTAS
09.2017 - 09.2018
  • Delivered carpets and uniforms to the downtown Ottawa core
  • Upsold different products and services to each account to help maintain company’s growth and consumer needs
  • Negotiated new and existing contract renewals
  • Installed new pieces of equipment when needed

ACCOUNT MANAGER

COCA-COLA
08.2010 - 03.2017
  • Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments
  • Delivered exceptional account service to strengthen customer loyalty
  • Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews
  • Answered customers' questions about products prices, availability, uses and credit terms
  • Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations

MERCHANDISER

COCA-COLA
05.2006 - 08.2010
  • Displayed the appropriate signage for products and sales promotions
  • Established and maintained proper high traffic displays, resulting in increased sales
  • Arranged items in favorable positions and areas of the store for optimal sales
  • Built effective relationships with each store to develop superior customer satisfaction

Education

Advertising & Marketing Communication Diploma -

LOYALIST COLLEGE
Belleville, ON
01.2006

Ontario Secondary School Diploma -

ST. MARY’S SECONDARY HIGH SCHOOL
Cobourg, ON
01.2003

Skills

  • Sales team leadership
  • Problem-solving
  • Client relationship management
  • Friendly and outgoing
  • Team leadership
  • Territory management
  • Goal oriented
  • Maintaining stock levels
  • Relationship building and management
  • Route management
  • Account development
  • Operations oversight

Languages

English
Full Professional

Timeline

Operations Manager

The Brick
03.2022 - Current

DISTRICT SALES MANAGER

POWERBEV
08.2020 - 02.2022

ROUTE SALES REPRESENTATIVE

POWERBEV
09.2018 - 08.2020

ROUTE SALES REPRESENTATIVE

CINTAS
09.2017 - 09.2018

ACCOUNT MANAGER

COCA-COLA
08.2010 - 03.2017

MERCHANDISER

COCA-COLA
05.2006 - 08.2010

Ontario Secondary School Diploma -

ST. MARY’S SECONDARY HIGH SCHOOL

Advertising & Marketing Communication Diploma -

LOYALIST COLLEGE

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