Scott Reed
88 Orchard Park Rd, Lindsay,ON
Summary
A hard working detail-oriented team player with strong organizational skills looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Available for all shifts.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Locomotive Engineer
Bombardier/Alstom/GO Transit
03.2019 - Current
- Operate controls such as throttle and air brakes to drive diesel-electric locomotives.
- Inspected locomotives before and after runs.
- Monitored gauges and meters to measure speed, amperage, battery charge and air pressure in brake lines and main reservoirs.
- Worked with conductors and assistants to drive locomotives safely.
- Examined locomotives to verify adequate fuel, sand, water and other supplies before each run.
- Maneuvered locomotives to transport passengers between stations.
- Apply all existing Conductor knowledge and communication practices
Train Conductor
Bombardier/Alstom/GO Transit
05.2014 - 03.2019
- Safely operate commuter trains carrying passengers from station to station all across the Go Transit network in the Greater Toronto and Hamilton Area
- Communicate with Railway Traffic Controller staff via radio to receive or issue information concerning other trains, delays, defective track or public crossings and routing
- Maintain constant communication with engineer regarding train routes, timetables and discussed all relevant speed changes and restrictions continuously while en route
- Apply knowledge of territory, including grades, terrain, curves and grade crossings, to operate train safely and give warning signals; observe track to identify obstructions and anticipate operating issues
- Used strong communication skills to obtain and copy instructions and authorities from foremen and the Railway Traffic Controller
- Diagnose minor breakdowns and perform minor service and maintenance when required; report major mechanical malfunctions and coordinate with associated departments to correct safety and mechanical issues as needed
- Inspect locomotive and consist before each run and conduct required brake tests.
- Performed air brake and electrical connection coupling
- Handling of various track switches and derails
Customer Service Ambassador
Bombardier/Alstom/GO Transit
05.2013 - 05.2014
- Onboard face of GO Transit to their rail commuters
- Conduct pre-departure equipment inspections
- Attend to, resolve and escalate customer service issues
- Act as first responder to medical emergencies and apply first aid
- To create daily train service reports
- Responsible to safely deploy the accessibility ramp as well as operating the required doors at station stops
- Make all public service announcements, including but not limited to informing passengers of any delay of five minutes or more, station stops, special on board announcements etc.
Supervisor / Real Time Desk Manager
Sykes Enterprises Inc
01.2009 - 01.2013
- To conduct bi-hourly call center sales performance reports
- To conduct daily call center inventory reports to track number of leads remaining for campaigns
- To create daily TSR agent performance reports and distribute them amongst team managers
- Use a computer with 3 displays to monitor agent’s real time for average handle time, idle time, and to complete above reports simultaneously
- To ensure that the agents are schedule adherent in order to maintain excellent inbound call service levels and lower abandon rates.
Education
Grade 12 -
Brantford Collegiate Institute
Skills
- Time Management
- Emergency Response
- Passenger Safety
- Safety Procedures
- Equipment Inspection
- Critical Thinking
- Operational Efficiency
- Active Listening
- Territory Terrain
- Regulatory Compliance
- Traffic Control Communication
- Yard Operations
Certification
CROR (Canadian Rail Operating Rules) Certificate Of Qualification – Locomotive Engineer
CN Transportation Of Dangerous Goods Certificate Of Training
Emergency First Aid & CPR Level C with AED Awareness Certificate
Timeline
Locomotive Engineer
Bombardier/Alstom/GO Transit
03.2019 - Current
Train Conductor
Bombardier/Alstom/GO Transit
05.2014 - 03.2019
Customer Service Ambassador
Bombardier/Alstom/GO Transit
05.2013 - 05.2014
Supervisor / Real Time Desk Manager
Sykes Enterprises Inc
01.2009 - 01.2013
Grade 12 -
Brantford Collegiate Institute
CROR (Canadian Rail Operating Rules) Certificate Of Qualification – Locomotive Engineer
CN Transportation Of Dangerous Goods Certificate Of Training
Emergency First Aid & CPR Level C with AED Awareness Certificate
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