Scott Phillips
Rocklin
Summary
Dynamic business owner with a proven track record at S and P Top Gun Construction LLC, excelling in operations management and client relationship management. Enhanced customer satisfaction through strategic planning and exceptional service delivery, ensuring repeat business. Skilled in budget development and staff training, driving efficiency and quality in all projects.
Overview
20
20
years of professional experience
Work History
Owner/Operator
S and P Top Gun Construction LLC.
09.2015 - 07.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Residential/Commercial Pool Technician
Phillips Pool Service
03.2004 - 08.2007
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Ensured client retention with consistent delivery of high-quality pool maintenance services.
- Assembled and disassembled filters for pool openings, closings and repairs.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
- Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
Education
General Studies
Oakmont
Roseville, CA06-2002
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Personnel management
- Negotiation
- Inventory management
- Strategic planning
- Payroll processing
- Operational reporting
- Budget development
- Marketing strategy development
- Business operations management
- Client relationship management
Timeline
Owner/Operator
S and P Top Gun Construction LLC.
09.2015 - 07.2024
Residential/Commercial Pool Technician
Phillips Pool Service
03.2004 - 08.2007
General Studies
Oakmont
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