Scott Mercer
32 Burnaby Street, Parardise,NL
Summary
Excels in a fast pace work environment. Takes pride in a professional work ethic and always motivated to learn. Excellent communication and interpersonal skills. Skilled Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills with a 20+year track record of successful administrative and operations management. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
25
25
years of professional experience
Work History
Operations Supervisor/ Truck Shop Supervisor
Drive Products Inc.
09.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Scheduled and oversaw maintenance, repair and installation activities.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Managed efficient teams of up to 5 employees.
Branch Manager
Western Hydraulic 2000 Ltd
10.2001 - 09.2022
- Responsible for all facets of day-to-day operations within company.
- Maintain inventory levels and supplies.
- Responsible for all administrative duties.
- Oversee all inside and outside sales and service.
- Provide technical training for new and existing employees.
- Assessed employee performance and developed improvement plans.
- Provide technical consulting services for clients regarding design, timeline, and materials required for installations and repairs to various types of equipment.
- Created marketing materials.
- Ensure that project deadlines are met.
- Provide service team with work orders and technical support.
- Responsible for inspection and commissioning of all major work performed.
- Provide 24-hour on-call service.
- Expanded territory by effectively negotiating beneficial deals for principle product sales, distribution, and service.
Technical Sales / Hydraulic Technician
Western Hydraulic 2000 Ltd
09.2000 - 10.2001
- Inside / outside sales and service.
- Established relationships with new customers
- Performed cold-calling and follow-ups with leads to secure new revenue
- Sourcing supplies and components for quotations, repair work, and store stock.
- One-on-one customer service.
- Fabricate hose assemblies.
- Performed in-house disassembly & repair of hydraulic & pneumatic equipment.
- Installation and maintenance of various types of equipment on commercial fishing vessels and heavy equipment.
- Developed and utilized reports to assist leadership with key decisions and outperformance of operational targets
- Provide 24-hour on-call service.
Automotive Technician
Shaw's Service Station, Goulds
11.1999 - 09.2000
- Performed wheel alignments.
- Performed MVI's and scheduled factory service PM checks.
- Customer billing.
- Troubleshot and diagnosed faults with vehicle systems and components using code readers, diagnostic trees, and online knowledgebase
- Repaired brake, exhaust, electrical and other systems for domestic automotive and import brands
- Changed, rotated, and balanced tires
Education
IFPS Certified Mobile Hydraulic Mechanic Consolidated Fluid -
Consolodated Fluid Power
Dartmouth, NS04.2009
Automotive Technology Diploma -
Highland College
Mount Pearl, NL11.1999
HRAI Certification for refrigerants -
Highland College
Mount Pearl, NL10.1998
Hydraulics Certificate (30 hour introductory course -
Cabot College
St. John's, NL10.1996
Skills
- Sales expertise
- Approachable
- Friendly
- Verbal/written communication
- Staff Training
- Cost and Budget Analysis
- Customer service awareness
- Team Player
- Staff Management
- Relationship Management
- Project Management
- Proficient in MS Office
Affiliations
Member of the International Fluid Power Society; Member since 04/01/09
Timeline
Operations Supervisor/ Truck Shop Supervisor
Drive Products Inc.
09.2022 - Current
Branch Manager
Western Hydraulic 2000 Ltd
10.2001 - 09.2022
Technical Sales / Hydraulic Technician
Western Hydraulic 2000 Ltd
09.2000 - 10.2001
Automotive Technician
Shaw's Service Station, Goulds
11.1999 - 09.2000
IFPS Certified Mobile Hydraulic Mechanic Consolidated Fluid -
Consolodated Fluid Power
Automotive Technology Diploma -
Highland College
HRAI Certification for refrigerants -
Highland College
Hydraulics Certificate (30 hour introductory course -
Cabot College
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