Summary
Overview
Work History
Skills
Educationandcertifications
Referencesavailable
Timeline
Generic

SCOTT MCDOUGALL

Guelph,ON

Summary

Experienced Sales, Marketing and Management professional with numerous years of operational efficiency and process improvement performance, with demonstrated track record of leading innovative store and product branding initiatives and customer acquisition strategies. Proven broad based experience leading retail sales personnel, managing inventory, procurement and purchasing and implementing sales and merchandising strategies to positively impact business outcomes. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

22
22
years of professional experience

Work History

General Sales Manager

Queenston Auto Group - Guelph Nissan Infiniti
04.2019 - Current
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
  • Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
  • Upheld company policies and implemented standards fairly.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Created comprehensive monthly reports showcasing departmental achievements, challenges faced, and opportunities for growth.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.

Sales Manager

Waterloo - Guelph Nissan Infiniti
06.2015 - 04.2019
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Sales and Leasing Executive

Woodchester Infiniti
05.2013 - 09.2014
  • Represented Infiniti Automobiles in retail sales and leasing
  • Consistently achieved sales targets
  • Proficient with 180 and ADP Customer Relationship Management software
  • Achieved 100% Certification through Infiniti University
  • Completed Infiniti IBEST training
  • Averaged 98.3% in Customer Satisfaction Index.

Sales and Leasing Executive

Guelph Infiniti Nissan
09.2010 - 05.2013
  • Sold from all departments including Nissan, Infiniti and Pre-owned
  • Exceeded sales quota of 120 vehicles per year
  • Received the Club Excellence Award for Sales Achievement 2 years in a row
  • Averaged a 99.1% Customer Satisfaction Index.

Owner/Manager

Frugal MacDougall's Grillhouse and Pub
06.2002 - 08.2010
  • A gastro pub with seating for 120 and licensed for 180 patrons
  • Led a team of 3 managers and 25 support staff
  • Experienced a 110% sales growth over the first 5 years
  • Raised $215,000 for different charities through community events
  • Catered special events and weddings for up to 150 people.

Skills

  • Sales and Marketing
  • Profit and Volume Growth
  • Customer Service and Support
  • Forecasting and Budgeting
  • Business Development
  • Customer & Community Relations
  • Strategic Analysis Process Streaming
  • Team Leadership and Development
  • Effective Communication using Multiple Medias
  • Forecasting Market Trends
  • Planning and Mentoring
  • Operations Improvement
  • Business Development and Adherence

Educationandcertifications

  • Centennial Collegiate Vocational Institute, Guelph, ON
  • Georgian College Automotive Law & Ethics
  • North American Automotive Success Academy
  • Smart Serve Certified
  • WHMIS Certified
  • Food Handling Safety Certified

Referencesavailable

Available upon request.

Timeline

General Sales Manager

Queenston Auto Group - Guelph Nissan Infiniti
04.2019 - Current

Sales Manager

Waterloo - Guelph Nissan Infiniti
06.2015 - 04.2019

Sales and Leasing Executive

Woodchester Infiniti
05.2013 - 09.2014

Sales and Leasing Executive

Guelph Infiniti Nissan
09.2010 - 05.2013

Owner/Manager

Frugal MacDougall's Grillhouse and Pub
06.2002 - 08.2010

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