Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Martin

Monte Sereno

Summary

I am a goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, natural leader skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.

Overview

7
7
years of professional experience

Work History

Sales Associate

MonsterSeal Tire Sealant
01.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Assistant Manager

Enterprise Rent-A-Car
11.2022 - 11.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Golf Course Attendant

La Rinconada Golf Course
08.2018 - 11.2020
  • Handled clerical and cashier work inside clubhouse to assist players.
  • Monitored first tee, tee off times and turn times to anticipate schedule problems.
  • Trained in different roles at golf course to help team deliver first-rate support to guests.
  • Checked driving range and grounds daily to identify and manage maintenance needs.
  • Kept golf course equipment stored properly and reported maintenance needs.
  • Greeted golf course guests and shared information on course conditions, rules and gameplay.
  • Maintained golf cart fleet with regular upkeep to fluids and parts replacements.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.

Education

BBA - Business Management

San Jose State University
San Jose, CA
12.2022

Skills

  • Customer Service
  • Time Management
  • Verbal and Written Communication
  • Stocking and Receiving
  • Sales Communications
  • Trade Show Sales
  • Teamwork and Collaboration
  • Licensed Life and Health Insurance Agent

Timeline

Sales Associate

MonsterSeal Tire Sealant
01.2024 - Current

Assistant Manager

Enterprise Rent-A-Car
11.2022 - 11.2023

Golf Course Attendant

La Rinconada Golf Course
08.2018 - 11.2020

BBA - Business Management

San Jose State University

Similar Profiles

CREATE PROFILE
Scott Martin