Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
INTERESTS
Work Availability
CORE LEADERSHIP EXPERTISE
Generic
Open To Work

Scott Maroni

Winnipeg,MB

Work Preference

Work Type

Full TimeContract Work

Location Preference

RemoteOn-SiteHybrid

Important To Me

Career advancementCompany Culture4-day work weekTeam Building / Company RetreatsStock Options / Equity / Profit SharingHealthcare benefitsWork from home optionPaid time off401k matchPersonal development programs

Summary

Dynamic Director of Implementation and Professional Services with over 20 years of SaaS leadership experience, specializing in enterprise implementations, revenue-aligned service delivery, and scalable operations. Proven track record in leading multidisciplinary teams to enhance time-to-value, customer satisfaction, utilization, and financial performance. Expertise in directing large-scale operations while driving success through strategic planning and execution. Recognized for implementing innovative solutions that boost productivity and operational effectiveness, with a strong commitment to fostering teamwork and adapting to evolving business needs to ensure alignment with organizational goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Director, Implementation & Training

Quorum Information Technologies
Calgary
01.2020 - Current
  • Own end-to-end delivery of SaaS implementations and training services, resulting in an average of over 900 customer facing project per year for the last 3 years.
  • Lead a cross-functional team of Analysts, Data Conversion Specialists, Project Managers, Training and Forms Developers responsible for installing $3.73M+ in total revenue from 2023–2025
  • NPS averaging high-80s to mid-90s, with multiple months at 100 - CSAT averaging 95–99% annually
  • ENPS scores average 38 for the last 3 years
  • Employee utilization targets have been met for 4 consecutive years averaging over 77% billable utilization
  • Have successfully implemented several department and organizational initiatives
  • Maintained strong delivery discipline while scaling volume by 21% from 2023 to 2025.
  • Reduced late project delivery to ~3.5% in 2025 (34 late projects out of 984), despite increased complexity and throughput.

Services Delivery Manager

Quorum Information Technologies
Calgary
01.2014 - 01.2020
  • Enterprise Project Management Methodologies (Agile / Hybrid / Waterfall)
  • OKR Definition & Performance Tracking
  • Capacity Planning & Utilization Modeling
  • Resource Forecasting & Demand Management
  • Risk, Issue, and Dependency Management
  • Post-Implementation Support Transition Models

Implementation Manager

Quorum Information Technologies
Calgary
01.2007 - 01.2014
  • SaaS Revenue Recognition Concepts (ARR, MRR, One-Time vs Recurring)
  • Sales-to-Delivery Handoff Frameworks
  • Pipeline Impact Analysis & Capacity Alignment
  • Services Margin & Utilization Optimization
  • Expansion & Upsell Enablement Through Delivery
  • Executive Forecasting & Revenue Reporting
  • Led complex SaaS implementations delivered on time and within scope
  • Managed project plans, timelines, budgets, and risk mitigation
  • Led client training and adoption initiatives

Education

Some College (No Degree) - Kinesiology

University of Manitoba
Winnipeg, MB

High School Diploma -

Daniel McIntyre Collegiate
Winnipeg
06.1990

Skills

  • MS Office Proficiency
  • AI Tools - Co-pilot, Chat GPT
  • SQL for Reporting, Analysis and Data Validation
  • Project Management Tools - Kantata, Workzone, Sales Force
  • ITIL-Based Service Management
  • Lean Six Sigma (Process Optimization & Waste Reduction)
  • Data Conversion & Migration Oversight
  • Role-Based Access & Security Models
  • Training and Coaching
  • Strong Sales background

Languages

English
Native or Bilingual

Certification

  • ITIL Foundation – Global Knowledge
  • Lean Six Sigma
  • Project Management Fundamentals – Global Knowledge
  • Football Coaching Certificate Level 2
  • Training Functions – The Training Clinic

Timeline

Director, Implementation & Training

Quorum Information Technologies
01.2020 - Current

Services Delivery Manager

Quorum Information Technologies
01.2014 - 01.2020

Implementation Manager

Quorum Information Technologies
01.2007 - 01.2014

Some College (No Degree) - Kinesiology

University of Manitoba

High School Diploma -

Daniel McIntyre Collegiate

INTERESTS

Fitness: Committed to maintaining physical health and wellness through regular exercise., Coaching Football: Passionate about mentoring and developing young athletes., Hiking: Enthusiastic about exploring nature and staying active outdoors.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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CORE LEADERSHIP EXPERTISE

  • Professional Services & Implementation Leadership
  • SaaS Revenue Delivery & P&L Ownership
  • Enterprise Client Implementations
  • Cross-Functional Alignment (Sales, CS, Product)
  • OKRs, Metrics & Operational Scalability
  • Client Experience (CSAT, CES, Retention)
  • Process Optimization & Change Management
Scott Maroni