Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SCOTT MACKINLAY

Penetanguishene,ON

Summary

Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries.

Overview

20
20
years of professional experience

Work History

Courier Dispatcher

Century Courier Services
08.2021 - Current
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
  • Directed dispatching, routing, and tracking of 25 fleet vehicles.
  • Closely monitored dispatch board to triage and prioritize over 100 daily calls.

Dispatcher

Century Courier Inc.
10.2010 - 08.2021
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Closely monitored dispatch board to triage and prioritize over 150daily calls.

Owner/Dispatcher

K.C. Logistics Inc.
04.2004 - 10.2010
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Founded and managed Courier/Cartage business, growing revenue to $175000 in first year.

Education

High School Diploma -

Stephan Leacock C.I.
Toronto, ON
06.1977

Skills

  • Working Independently
  • Logistics and Transportation
  • Issue Escalation
  • Attention to Confidentiality

Languages

English
Full Professional

Timeline

Courier Dispatcher

Century Courier Services
08.2021 - Current

Dispatcher

Century Courier Inc.
10.2010 - 08.2021

Owner/Dispatcher

K.C. Logistics Inc.
04.2004 - 10.2010

High School Diploma -

Stephan Leacock C.I.

Similar Profiles

CREATE PROFILE
SCOTT MACKINLAY