SCOTT MACKINLAY
Penetanguishene,ON
Summary
Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries.
Overview
20
20
years of professional experience
Work History
Courier Dispatcher
Century Courier Services
08.2021 - Current
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Directed dispatching, routing, and tracking of 25 fleet vehicles.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
Dispatcher
Century Courier Inc.
10.2010 - 08.2021
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Closely monitored dispatch board to triage and prioritize over 150daily calls.
Owner/Dispatcher
K.C. Logistics Inc.
04.2004 - 10.2010
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Founded and managed Courier/Cartage business, growing revenue to $175000 in first year.
Education
High School Diploma -
Stephan Leacock C.I.
Toronto, ON06.1977
Skills
- Working Independently
- Logistics and Transportation
- Issue Escalation
- Attention to Confidentiality
Languages
English
Full Professional
Timeline
Courier Dispatcher
Century Courier Services
08.2021 - Current
Dispatcher
Century Courier Inc.
10.2010 - 08.2021
Owner/Dispatcher
K.C. Logistics Inc.
04.2004 - 10.2010
High School Diploma -
Stephan Leacock C.I.
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