Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Scott MacGregor

Kitchener,ON

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

9
9
years of professional experience

Work History

Senior Sales Specialist

Rogers Communications
06.2015 - 03.2024
  • Maintained consistent sales growth by staying informed about industry developments and flexibly adjusting strategies to cater to customers changing needs. Historically achieved sales results 10-20% above qouta month over month.
  • Provided exceptional customer service to foster client loyalty and satisfaction. Achieved top 10 site wide NPS score in relation to customer satisfaction.
  • Developed and maintained strong working relationships with Co-workers and Managers to achieve better sales results and office environment
  • Effective at managing multiple tasks and prioritizing effectively in fast-paced sales environments
  • Assisted with non-sales related inquires for large portion of the day. Would provide support for general questions and concerns, customer billing inquiries and tier 1 technical support trouble shooting.

Education

BBA - Business Administration

Algoma University
Brampton, ON
05.2015

Skills

  • Teamwork and Collaboration
  • Positive Customer Experience
  • MS Office Applications
  • Critical Thinking
  • Complaint resolution
  • Building rapport
  • Problem-solving abilities
  • Active Listening
  • Call center experience
  • Professional telephone demeanor

References

References available upon request

Timeline

Senior Sales Specialist

Rogers Communications
06.2015 - 03.2024

BBA - Business Administration

Algoma University

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Scott MacGregor