Summary
Accomplished professional with a proven track record in customer relations and support, adept at complaint handling and database management. At ContactPoint360, enhanced customer satisfaction and retention through exceptional service and problem-solving skills. Skilled in both team collaboration and independent work, demonstrating strong organizational abilities and a commitment to excellence.
Overview
18
18
years of professional experience
Work History
Remote Customer Service Representative
ContactPoint360
03.2020 - 10.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
Telemarketer
Optima Communications Whitby
08.2013 - 10.2019
- Built relationships with customers using strong persuasion and active listening skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
Autoworker
General Motors, GM
10.2006 - 07.2012
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Community Service Worker - Community Service Worker
07.2011
- Final Grade: 99.3%
- School Valedictorian
High School Diploma -
06.1984
- Recipient of the Man In Society Award in 1983 and 1984
Skills
- Complaint Handling
- Customer Relations
- Customer Support
- Customer Relationship Management
- Service Recommendations
- Organization
- Database Management
Languages
English
Native or Bilingual
French
Elementary
Accomplishments
1st Level Black Belt, Tae-Kwon-Do
Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Work from home optionTimeline
Remote Customer Service Representative - ContactPoint360
03.2020 - 10.2024
Telemarketer - Optima Communications Whitby
08.2013 - 10.2019
Autoworker - General Motors, GM
10.2006 - 07.2012
Trillium College - Community Service Worker, Community Service Worker
Sir Oliver Mowat Collegiate Institute - High School Diploma,
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