Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Scott Langford

Winnipeg,MB

Summary

Dynamic leader with a proven track record at BIL Security, driving sales growth and enhancing customer satisfaction through effective team building and strategic operations management. Skilled in P&L management and problem resolution, I foster high-performing teams and implement continuous improvement initiatives to achieve organizational success.

Overview

22
22
years of professional experience
1
1
Certification

Work History

General Manager

BIL Security
01.2016 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.

Senior Installation Technician

BIL Security
01.2009 - 01.2016
  • Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Streamlined installation processes by creating detailed work plans and schedules for each project, resulting in reduced downtime for clients.
  • Assisted customers in understanding their security systems, resulting in increased confidence in the technology provided.
  • Collaborated with team members to complete large-scale installation projects efficiently and effectively.
  • Contributed to company growth by identifying sales opportunities during installations and making appropriate recommendations.

Service Install Technician

MTS/AAA
01.2003 - 01.2009
  • Ensured accurate and complete installations by closely following manufacturer guidelines and adhering to industry best practices.
  • Improved customer satisfaction by providing timely and efficient installations of various equipment.
  • Continuously updated technical knowledge through training sessions, workshops, and self-directed learning to provide exceptional service to clients.
  • Efficiently managed inventory of supplies and tools needed for each project while minimizing waste on job sites.

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Training and coaching
  • Inventory control
  • P&L management
  • Deadline oriented
  • Exceptional interpersonal communication

Certification

Class M limited electrical

Canasa Level 1

Canasa prairies council

Kantech Global certified

DSC Certified

Alarm.com Certified

Ajax Certified

First Aid

WHMIS

Active memebr of BOMA

Active Member of Young Leaders of Construction


Timeline

General Manager

BIL Security
01.2016 - Current

Senior Installation Technician

BIL Security
01.2009 - 01.2016

Service Install Technician

MTS/AAA
01.2003 - 01.2009

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Scott Langford