SCOTT KEMPER
Citizen Hotel
Roseville
19
years of professional experience
Hospitality professional prepared for advancing hotel operations and guest services. Extensive experience managing hotel activities, improving service quality, and leading teams to achieve goals. Known for fostering collaborative environments and adapting to dynamic situations. Expertise in staff training and guest relations.
Work History
Hotel Manager
1 Year- Oversaw daily hotel operations, ensuring high standards of guest service and satisfaction.
- Developed and implemented operational procedures to enhance efficiency across departments.
- Managed staff recruitment, training, and performance evaluations to foster a high-performing team.
- Analyzed financial reports to identify trends and implement cost-saving measures.
- Established relationships with vendors to optimize procurement processes and reduce supply costs.
- Led initiatives for guest experience improvement, incorporating feedback into service enhancements.
Director of Operations
3 Years 3 Months- Streamlined operational processes to enhance guest experience and service efficiency.
- Led cross-departmental teams to implement strategic initiatives and improve operational workflows.
- Developed training programs for staff, fostering a culture of excellence in service delivery.
- Analyzed performance metrics to identify areas for improvement and drive operational success.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Restaurant GM and Banquet Manager
5 Years 11 Months- Oversaw management of Grange restaurant and banquet events to ensure seamless operations.
- Directed event management operations to ensure seamless execution within nine banquet venues.
- Implemented and upheld Marriott standards to enhance guest experience and operational efficiency.
- Leader of the Quarter Q1 2017 & Q2 2019
- Recognized as Leader of the Year for exceptional contributions and leadership in 2019.
- Facilitated company presence at off-site events to foster networking and partnership opportunities.
- Developed training programs to mentor staff and improve performance across all restaurant departments.
Bartender/Lead Trainer
5 Years- Trained and educated all new and current team members on food and beverage program
- Extensive craft cocktail and food knowledge for high volume
- Food Handler Certified
Head Bartender/Assistant Manager
4 Years- Developed successful beverage program for high volume bar
- Responsible for monthly inventory of bar and restaurant
- Opening and closing duties of bar and restaurant
Education
Bachelor’s degree - Finance, Risk Management and Insurance
Skills
Strong organizational skills
Continuous improvement analysis
Experienced with Microsoft Office tools
Effective communication abilities
Goal-oriented individual
Proven employee engagement strategies
Extensive Employee Training
Ability to Hold Others Accountable
Guest relations management
Timeline
Hotel Manager
Citizen Hotel
06.2025 - CurrentRead More
Director of Operations
Citizen Hotel
03.2022 - 06.2025Read More
Restaurant GM and Banquet Manager
Citizen Hotel
04.2016 - 03.2022Read More
Bartender/Lead Trainer
YARD HOUSE
01.2011 - 01.2016Read More
Head Bartender/Assistant Manager
COOL HAND LUKES
01.2007 - 01.2011Read More
California State University Sacramento
Bachelor’s degree from Finance, Risk Management and Insurance
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