SCOTT HORNE
Toronto
Summary
Production Manager with 20 years of experience in commercial, digital & large format printing, packaging and distribution services. Proven ability to provide exceptional customer satisfaction through timely & accurate client communication. Leveraging cross-functional relationships for accurate problem solving and overall heightened customer service experience. Strong client-facing skills allowing for enhanced partnership and long-term customer retention.
Overview
29
29
years of professional experience
Work History
Customer Experience Specialist - Graphics
Canada Life (London Life / Great West Life)
01.2012 - 01.2024
- Principal contact on all internal/external print related projects for each brand/company.
- Provided technical expertise and problem solving for printing, packaging, labels and distribution during national marketing campaigns.
- Collaborated with our internal Marketing & Advertising Departments, providing guidance and technical support for all print and packaging collateral.
- Partnered with vendors and suppliers to deliver innovative print and packaging solutions, strengthening relationships and securing cost-effective programs.
- Coordinated complex national campaigns and projects under tight timelines, building trust with internal stakeholders and external partners.
Account Manager
Relay Graphics Inc.
01.2004 - 01.2012
- Serviced accounts in competitive markets through relationship-building, securing long-term contracts with clients including Honda, Allstate Insurance, Canada Life.
- Delivered customized print and packaging solutions, consistently exceeding client expectations.
- Provided daily communication with customers to address all customer concerns.
- Maintained accurate and detailed records of customer orders & interactions.
Project Manager
PGE Marketing Services
01.2002 - 01.2004
- Acted as primary liaison between Rogers Marketing Team and production, ensuring seamless execution of national campaigns.
- Managed timelines, budgets, and client communications for large-scale marketing initiatives.
- Built credibility with senior decision-makers by delivering consistent customer service and value-added solutions.
Customer Service Representative
Transcontinental Printing
01.1995 - 01.2001
- Inside Customer Service Representative acting as the key contact for client questions and concerns.
- Provided daily production updates to ensure job accuracy and timeliness.
- Addresses all quality concerns and maintained accurate records for future orders.
- Maintained accurate and detailed records of customer orders & interactions.
Education
Bachelor of Technology - Graphic Communications Management
Toronto Metropolitan University
Toronto, ONSkills
- Solution Driven Customer Service
- Highly Organized & Detailed Oriented
- Technical Product Knowledge
- Proficiency: Microsoft Excel, PowerPoint, Word, SAP
- Account Management & Client Retention
- Experienced, Collaborating Team Player
- Strong Written and Verbal Communication
Languages
English
Timeline
Customer Experience Specialist - Graphics
Canada Life (London Life / Great West Life)
01.2012 - 01.2024
Account Manager
Relay Graphics Inc.
01.2004 - 01.2012
Project Manager
PGE Marketing Services
01.2002 - 01.2004
Customer Service Representative
Transcontinental Printing
01.1995 - 01.2001
Bachelor of Technology - Graphic Communications Management
Toronto Metropolitan University
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