Scott Hopkins
Burlington,ON
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
Work History
Surveillance Supervisor
Great Canadian Entertainment At Flamboro Downs /
08.2021 - Current
- Core responsibilities as a Surveillance Supervisor are to monitor the operators, maintain detailed logs and reports of events, and ensuring a safe work environment for all team members
- Specialized in maintaining accurate floor maps using AutoCAD and Genetec systems department use
- Ruby Award recipient in July 2022 for efforts to improve the site performance
- Chorus Award recipient for teamwork by collaborating with another team member to simplify the navigation maps of the camera system
- Supported casino operations by identifying suspicious behavior patterns or activities that could potentially harm business interests or customer satisfaction levels.
- Ensured compliance with provincial regulations, conducting regular audits of surveillance practices and equipment functionality.
- Established a strong rapport with other departments across the casino property, promoting collaboration towards shared goals such as patron safety or asset protection.
- Managed a team of surveillance operators, fostering a professional work environment focused on accurate observation and reporting skills.
- Reported violations of policies, laws and suspicious behaviors to on-site security personnel or local law enforcement.
Surveillance Operator / Dual-Rate Supervisor
OLG Slots/ Elements Casino at Flamboro Downs
06.2007 - Current
- Developed communication skills with internal customers allowing the facility to be as efficient as possible
- Flexibility and willingness to cover shifts was a great tool for the room
- These duties include, performing routine surveillance of the gaming floor and identifying potential problems
- Observing job duties of internal employees to ensure compliance with internal policies and procedures
- Document and report procedural violations to department managers
- Maintain accurate logs of all occurrences on the premises and prepare written reports for management.
Dual-Rate Count Supervisor
OLG Slots at Flamboro Downs
05.2004 - 06.2007
- Collected secure cash boxes form slot machines and securely transported assets to designated rooms for counting
- Responsible for supervising up to seven employees during counting process
- Involved counting large quantities of money in preparation for daily bank deposit
- Ensure all policies and procedures of the OLG were maintained.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
Police Foundation Diploma (with Honors) -
Halton Business Institute
Burlington, ON08.2002
Ontario Secondary School Diploma -
M.M. Robinson High School
Burlington, ON10.2001
Skills
- Surveillance equipment maintenance
- Incident Reporting
- Suspicious Activity Monitoring
- Large payout verification
- Theft identification
- Gaming law enforcement
- Policy and procedure understanding
- Incident Response Management
- Policy Enforcement
- Access Control Management
References
Available Upon Request
Timeline
Surveillance Supervisor
Great Canadian Entertainment At Flamboro Downs /
08.2021 - Current
Surveillance Operator / Dual-Rate Supervisor
OLG Slots/ Elements Casino at Flamboro Downs
06.2007 - Current
Dual-Rate Count Supervisor
OLG Slots at Flamboro Downs
05.2004 - 06.2007
Police Foundation Diploma (with Honors) -
Halton Business Institute
Ontario Secondary School Diploma -
M.M. Robinson High School
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