Scott Hartling
Whites Lake
Summary
Technical Architect with over 20 years IT experience. Devoted professional who proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams, helping create a culture of learning, collaboration, ownership and results. Strong advocate for those in need and committed to providing best possible service.
Overview
27
27
years of professional experience
Work History
Computer Services Officer 4
Province Of Nova Scotia
04.2016 - Current
- Team Lead (01/2019 - Current)
- Provide leadership and guidance to team members, helping create culture of learning, collaboration, ownership and results.
- Key point of contact for business, management and senior leadership for identity related issues or inquires.
- Ensure availability, security and performance of ICAM provided services.
- Capture and understand client requirements and develop solutions to meet those requirements.
- Work on tickets, consistently deliver on key performance indicators, and support clients, peers, management and leadership. Undertaking troubleshooting and investigations to resolve incidents and problems.
- Implementing, configuring, and maintaining Active Directory Domain Services (AD DS), Federation Services (AD FS), Certificate Services (AD CS), and Azure Active Directory.
- Maintaining and supporting identity and access management suite.
- Managing Microsoft 365 ecosystem and identity lifecycle management events.
Technical Support Representative 2
HITS-NS
10.2011 - 04.2016
- Architect, build, develop, deploy and support Imprivata OneSign Single Sign-On service.
- Maintain and support Biscom Faxcom enterprise faxing service.
- Provide leadership and guidance to TSR1 team members.
- Root level Active Directory administration
- Root DNS server administration
- Root certificate authority administration
Operations Analyst 2
HITS-NS
04.2011 - 10.2011
- Provide direction and leadership to Operations Analyst 1 team members.
- VMware ESX Administrator
- VMware View Administrator
- Biscom Faxcom Administrator
- Investigate and analyze situations to identify optimal solutions exploring opportunities and impacts and long-term outcomes ensuring HITS-NS business objectives are satisfied.
- Assessed operational performance to identify areas for improvement.
- Collaborating with HITS-NS, District Health Authority and Department of Health staff to provide support for HITS-NS delivered services.
Operations Analyst 1
HITS-NS
05.2007 - 04.2011
- Member of operations team providing server hardware, server operating system and application support.
- Run system downtimes to apply security patches and complete server maintenance.
- Develop and maintain server support, install, and procedural documentation.
- Support project managers, technical analysts and end users to define system goals, and identify and resolve system issues.
- Identify and resolve issues to maintain services, enhance capabilities, and prevent system outages.
- Conduct research on hardware and software products to justify recommendations and to support purchasing efforts.
Technical Support Representative
Capital District Health Authority
01.2005 - 05.2007
- Member of Department of Medicine IT Steering Committee.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Broke down and evaluated user problems, using personal expertise, and probing questions.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Asset management, data gathering and coordination. Hardware relocation and security records management.
- User training for computing hardware and software applications
Technical Support Representative 1
Capital District Health Authority
01.2003 - 01.2005
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Broke down and evaluated user problems, using personal expertise, and probing questions.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
Computer Support Specialist
Department Of Fisheries And Oceans
01.2002 - 07.2002
- Upgrade LAN on 7 Coast Guard Vessels.
- Desktop Support, upgrades and replacements
- Server configuration and maintenance
- Network troubleshooting - satellite communications, routers and switches
Computer Operator
QEII Health Sciences Centre
07.1998 - 09.2000
- Performed scheduled system backups in multi-platform environment, including documenting and cataloguing of many backups.
- Assisted system administrators with monitoring and troubleshooting many of different servers.
- Provided after hours helpdesk support, which included logging, tracking, and resolution or escalation for each call.
Education
Leadership Development Program - Supervisor -
Public Service Commission
Microsoft Certified Systems Engineer Diploma -
Keyin Technical College
Halifax, NSComputer Information Systems Networking Diploma -
Nova Scotia Community College
Truro, NSSkills
- Critical Thinking
- Problem Analysis
- Technical Implementation
- Best Practices and Standards
- Technical System Improvements
- Client Communication
Timeline
Computer Services Officer 4
Province Of Nova Scotia
04.2016 - Current
Technical Support Representative 2
HITS-NS
10.2011 - 04.2016
Operations Analyst 2
HITS-NS
04.2011 - 10.2011
Operations Analyst 1
HITS-NS
05.2007 - 04.2011
Technical Support Representative
Capital District Health Authority
01.2005 - 05.2007
Technical Support Representative 1
Capital District Health Authority
01.2003 - 01.2005
Computer Support Specialist
Department Of Fisheries And Oceans
01.2002 - 07.2002
Computer Operator
QEII Health Sciences Centre
07.1998 - 09.2000
Leadership Development Program - Supervisor -
Public Service Commission
Microsoft Certified Systems Engineer Diploma -
Keyin Technical College
Computer Information Systems Networking Diploma -
Nova Scotia Community College
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