Scott Harkness

• Improved equipment functionality by conducting regular maintenance checks and repairs.
• Enhanced safety measures by performing routine inspections and identifying potential hazards.
• Contributed to a safer work environment, promptly addressing any identified hazards or concerns.

• Enhanced guest satisfaction by efficiently managing bell staff and attending to their needs.
• Improved team communication by conducting regular meetings with bell staff to discuss performance and address concerns.
• Streamlined luggage handling process for faster check-ins and check-outs, resulting in increased guest satisfaction.
• Developed a strong rapport with guests by promptly addressing their needs and providing personalized service.

• Maintained a welcoming atmosphere in the hotel lobby, offering assistance and information to guests.
• Enhanced guest experience by promptly greeting and assisting with luggage upon arrival and departure.

• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Increased sales revenue through effective product recommendations tailored to individual customers.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

• Managed customer relationships through consultative salestechniques to attain individual sales goals.
• Liaised with customers to determine needs and providerecommendations.
• Showcased product features and benefits to drive sales.
• Closed large sales in line with company targets.
• Retained clients and obtained referrals by promptly resolvingcustomer complaints, adding value and elevating service quality.
• Contacted customers to set-up appointments, monitor satisfactionlevels and upsell additional offerings.
• Optimised sales methods to best acquire, develop and retaincustomers.

• Provided extensive knowledge to customers regarding productrange, availability and price when requested.
• Answered and dealt with customer questions, regarding sales,customer orders and product queries.
• Kept within company communication guidelines by followingscripts during customer conversions.
• Made high volume of sales calls per day exceeding companyoutbound call targets.
• Applied correct hold and transfer procedures, consistently keepingcall times within timeframe target.
• Attended regular training to keep up to date on product changes,promotions and best-selling items.

Promptly and proactively replenished stock to improve productaccessibility.
Provided helpful, attentive sales support to generate positivecustomer feedback.
Promoted special offers and loyalty programme with upselling

skills.

• Maintained excellent visual merchandising standards by routinelycleaning and organising window and Point of Sale (POS) displays.
• Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.

• Enhanced working relationships by participating in team-building activities/training programs.
• Handled inbound sales calls.
• Handled customer concerns and escalated major issues to supervisor.
• Working and operating Kerridge computer system to create customer orders.

• Provided pastoral care to residential guests, offeringhome-from-home support to maximise comfort and enjoyment.
• Carried out check-ins and inductions, clearly explaining camp rules and safety protocols.
• Built children's emotional and social confidence through targeted socialisation activities and games.
• Acted as a role model to children and young adults, promoting positive behavior and interaction with others.
• Worked with continued energy and enthusiasm, creating positive camp environments to maximise children's enjoyment.
• Used exceptional communication skills to build positive, supportive relationships with children and young adults.
• Ensured thorough student safeguarding, escalating issues as required for optimal student care.
• Worked closely with families and caregivers to aid emotional support in external settings.

• Maintained neat and clean shop floor and storage areas.
• Routinely added new and seasonal merchandise to check-out lane shelves in line with product placement recommendations.
• Verified customer identification for alcohol or tobacco purchases inline with Challenge 25 policy.
• Redeemed coupons and cross-sold products.
• Trained new team members in cash register operation, stock

procedures and customer service.