Summary
Overview
Work History
Education
Skills
Additional Experience
Affiliations
Certification
References
Timeline
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Scott Grantham

Scott Grantham

Ottawa,ON

Summary

Results-oriented retail management professional with a proven track record of leading teams, driving revenue growth, and building strong client relationships. Consistently surpasses sales targets and implements strategic initiatives to enhance customer satisfaction. Seeking to leverage retail expertise in business development and account management roles, with a goal of transitioning into an Account Executive career. A dedicated leader with a passion for contributing to the success and growth of a dynamic organization.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Vans
Ottawa, Ontario
06.2024 - Current
  • Spearheaded initiatives that increased customer engagement and improved survey responses from 2 to 30 within two weeks, demonstrating strong customer relationship management.
  • Enhanced sales interactions through proactive monitoring and development of conversations, resulting in a boost in ADS average by over $10.
  • Led a team to consistently exceed sales targets by implementing strategic sales tracking and incentive programs, showcasing business development skills.
  • Drove cross-functional collaboration to optimize store performance and enhance customer satisfaction, reflecting the ability to manage accounts and maintain client loyalty.
  • Managed profit and loss, ensuring effective stock control and theft prevention measures, contributing to overall financial health.

Assistant Store Manager

Three UK
Northampton, England
01.2022 - 04.2024
  • Demonstrated ability to consistently surpass sales targets through effective management of store operations.
  • Recruited and developed both new and existing colleagues, equipping them with successful role-specific skills.
  • Monitored and controlled expenses, effectively managing staff payroll and store finances.
  • Implemented strategies for driving sales, boosting customer satisfaction, and elevating overall store ranking.
  • Worked closely with the marketing department to maximize the impact of promotions.
  • Successfully completed a comprehensive 8-month 'Aspiring Managers' program, enhancing management skillset.
  • Optimized sales structures, resulting in a 13% increase in insurance attachment rates.
  • Led weekend engagement activities for 17 stores across the District.
  • Conducted daily sales briefings and communicated the store development plans to the Area Manager.
  • Worked alongside team members to conduct stress tests on operating systems prior to deployment.

Sales Specialist

Virgin Media O2
Bedford, England, Quebec
01.2019 - 01.2022
  • Consistently exceeded sales targets over a three-year period, earning a store top performer title.
  • Built a loyal customer base through effective relationship management.
  • Developed expertise in telecom products, including mobile plans and accessories.
  • Used consultative selling techniques to identify and address customer needs.
  • Conducted product demonstrations, enhancing the overall customer experience.
  • Maintained a top 2 sales agent ranking within the store.
  • Achieved multiple mystery shop scores of 90% and above.
  • Served as a brand ambassador for Oppo devices, significantly increasing store sales through effective training.
  • Provided coaching on company processes and sales development to new and existing colleagues.

Education

Bachelor of Arts - Music Technology

University of Bedfordshire
Bedford, England
09-2021

Associate of Arts - Front of House

Bedford College
Bedford, England
09-2018

GED -

Longsands Academy
St Neots, England
09-2014

Skills

  • Loss Prevention
  • Stock management
  • Business Development
  • Client Relationship Management
  • Strategic Sales Planning
  • Customer Retention and Satisfaction
  • Team Leadership and Development
  • KPI Management
  • Adaptability
  • Customer Service and Engagement
  • Relationship building and management
  • Issue Resolution
  • Regulatory Compliance
  • Incident Reports
  • Upselling and Cross Selling

Additional Experience

Floor Staff Cineworld Cinemas

St Neots, England

12/2017 - 01/2019 

  • Assisted in day-to-day operations, providing excellent customer service and ensuring a clean and safe environment

Pizza Chef IL Girasole

St Neots, England

01/2015 - 11/2019 

  • Gradually developed skills in all areas of the Restaurant including Waiting tables, Working the Bar, Pizza Chef, Dessert chef and even training new management teams.

Affiliations

  • Hiking
  • Music
  • Photography
  • Travel
  • Cars

Certification

  • Aspiring Managers Programme (8 Months)
  • Communication Foundations
  • B2B Sales Strategy
  • Prioritizing Effectively as a Leader

References

References available upon request.

Timeline

Assistant Store Manager

Vans
06.2024 - Current

Assistant Store Manager

Three UK
01.2022 - 04.2024

Sales Specialist

Virgin Media O2
01.2019 - 01.2022

Bachelor of Arts - Music Technology

University of Bedfordshire

Associate of Arts - Front of House

Bedford College

GED -

Longsands Academy

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Scott Grantham