Summary
Overview
Work History
Education
Skills
Timeline
Generic

SCOTT DUNCAN

Antioch,CA

Summary

Experience in loss prevention and investigations, coupled with working knowledge of applicable laws/industry standards. Consistent track record of delivering key metrics, high level of energy, commitment, optimism and passion about prevention/risk. Comfortable and adaptable to using technology; excellent verbal and written communication skills; superior organizational, prioritization and time management skills, blended with sound judgment and initiative. Desire to learn, observe, assess and continuously seek ways to add value; able to connect with others of diverse backgrounds, experiences, viewpoints and with the values and mission of the company, along with priorities and strategy. Recognized as a leader among peers, client group and others inside and outside the organization. Experienced in developing a collaborative business partnership with all field management, help drive consistency among stores in implementing policies, procedures and standards to maximize profits, asset protection and safety for all. Aimed at resolving underperforming stores that reveal trends of declining revenues and profits, decreasing accident incidents and costs, and disturbing evidence of theft, violence and negative team member or customer behaviors. Internal/External Theft Management/Resolution | Underperforming Store Focus | Customer Service | Safety Standards | Composure Results Driven | Training | Decision Making | Customer Focus | Interpersonal | Criminal Investigations | Civil Investigations | Ethics

Overview

24
24
years of professional experience

Work History

Asset Protection Captain

Macy’s
05.2024 - Current
  • Conduct investigations and surveillances of all potential losses, problems or deficiencies reported or discovered.
  • Document, and maintain reporting of findings, recommendations and action taken in case investigation consistent with local laws.
  • Monitor and report all loss trends that adversely affect the business capturing exactly what the loss opportunity was and how future avoidance can be met.
  • Assess, audit and monitor all physical security attributes within all stores which are in place to protect team members, customers, and company property.
  • Collaboratively participate in group discussion regarding any large internal case that may affect a store's ability to properly function prior to making final investigative decisions.
  • Participate in monthly business meetings geared toward the identification of struggling stores.
  • Conduct periodic store visits and audits of store safety standards to identify potential losses, problems or deficiencies.
  • Drive store compliance with Joint Health and Safety Committee Program ensuring stores have active committees in place.
  • Identify and communicate safety concerns and pass involving upper management when required.
  • Guide stores in the effective implementation of company required safety training programs.
  • Monitor and report safety improvement plans, execution, status, success and opportunity.
  • Maintain a close liaison and working relationship with manager and above level team members to ensure alignment of company core values, goals, direction and expectations are being maintained.
  • Conduct meetings and training sessions to make sure safety and loss prevention policies, procedures/programs are followed.
  • Serve as a resource to District Managers and regional directors to connect results to workplace behaviors and conditions.
  • Partner with team members, police, and professionals to investigate, document and resolve workplace behaviors and conditions.

Store Detective

T.J. Maxx
01.2008 - 2023
  • Monitored store premises to detect and prevent theft and fraudulent activities.
  • Conducted regular surveillance of high-risk areas to ensure asset protection.
  • Collaborated with law enforcement during investigations and incident reporting.
  • Assisted in training staff on loss prevention techniques and security protocols.
  • Utilized security systems and technology for real-time monitoring and analysis.
  • Enhanced store safety by implementing best practices in loss prevention strategies.
  • Participated in team meetings to discuss current trends in retail crime, sharing knowledge on how best to combat these challenges moving forward.
  • Developed strong relationships with store management to foster a collaborative approach to loss prevention strategies.
  • Collaborated with other store detectives to establish a network of information sharing, resulting in an increased rate of apprehending shoplifters.
  • Conducted thorough investigations into incidents of internal theft, leading to the identification and termination of dishonest employees.
  • Identified potential theft risks by analyzing store layout and merchandise placement.
  • Collaborated with law enforcement agencies to ensure successful prosecution of offenders.
  • Maintained detailed records of all security-related incidents for review by management or legal authorities if necessary.
  • Implemented effective deterrence tactics such as strategic product placement or increased staff presence in high-theft areas of the store.
  • Conducted routine audits on high-value merchandise ensuring accurate inventory counts which led to reduced shrinkage rates.
  • Trained new employees on loss prevention techniques, reinforcing company guidelines, and standards for maintaining a secure environment.
  • Utilized CCTV systems effectively to monitor customer activity, identify suspicious behavior, and prevent potential thefts from occurring.
  • Assisted in the apprehension of shoplifters, following proper protocol and reporting procedures.
  • Reduced instances of shoplifting through effective communication with sales associates and staff members.
  • Evaluated existing security measures regularly for effectiveness, making recommendations for improvements when needed.
  • Monitored surveillance cameras and alarm systems to detect suspicious activity.
  • Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
  • Implemented and maintained loss prevention programs in close collaboration with store management.

Loss Prevention Manager

Kmart
01.2014 - 01.2018
  • Developed loss prevention strategies to minimize theft and inventory shrinkage.
  • Implemented training programs for staff on effective loss prevention techniques.
  • Conducted regular audits of store operations to ensure compliance with security policies.
  • Collaborated with law enforcement on investigations related to theft and fraud.
  • Analyzed incident reports to identify patterns and recommend preventive measures.
  • Monitored surveillance systems to detect suspicious activities in real-time.
  • Led cross-functional teams to enhance overall store safety and security protocols.
  • Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
  • Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
  • Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
  • Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
  • Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
  • Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
  • Collaborated with store management to create effective action plans for addressing identified vulnerabilities.
  • Oversaw inventory tracking procedures, making certain accurate record-keeping was maintained consistently across all departments.
  • Spearheaded internal investigations when necessary, preserving the integrity of the organization and protecting its assets from potential harm.
  • Conducted audits on high-risk merchandise, ensuring proper inventory control measures were in place.
  • Managed schedules and workloads efficiently among loss prevention personnel while maintaining optimal coverage during peak hours or high-traffic events.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Assisted law enforcement with apprehending shoplifters and provided detailed reports for successful prosecution.
  • Performed thorough cash audits and deposit investigations.
  • Installed and maintained covert security equipment.
  • Improved store security by implementing comprehensive loss prevention programs and strategies.
  • Participated in regional loss prevention meetings to stay up-to-date on industry trends and best practices for safeguarding business assets effectively.
  • Implemented robust access control systems at critical points throughout the facility, minimizing unauthorized entry risks.
  • Worked closely with law enforcement in investigating and solving theft and fraud cases.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Interviewed suspects, customers and witnesses to obtain helpful information and statements.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
  • Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
  • Investigated and documented thefts and suspicious activity to improve issue prevention.
  • Trained all new executives and asset protection personnel.

Hotel Detective

Renaissance Club Sport
01.2007 - 01.2007
  • Utilized surveillance systems to monitor activities, identifying potential security threats.
  • Conducted comprehensive investigations to resolve incidents and ensure member safety.
  • Implemented crime prevention strategies to enhance overall safety within the facility.
  • Analyzed patterns in incidents to inform future operational improvements and resource allocation.
  • Maintained confidentiality of sensitive information while sharing vital intelligence with appropriate colleagues for effective case resolution.
  • Interviewed suspects and witnesses using skilled interrogation techniques for gathering crucial information related to investigations.
  • Gathered facts from interviews of suspects, witnesses, and complainants.
  • Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
  • Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
  • Managed surveillance operations effectively, contributing towards timely apprehension of offenders before further crimes were committed.

Asset Protection Area Supervisor

Copeland Sports
01.2005 - 01.2007
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Supervised daily operations across multiple store locations, ensuring adherence to company policies and procedures.

Store Manager

Frontline Games
01.2004 - 01.2005
  • Supervised daily store operations, ensuring compliance with company policies and procedures.
  • Trained and mentored team members, fostering a collaborative work environment.
  • Managed inventory levels, implementing efficient stock control measures to minimize loss.
  • Developed and executed promotional strategies to enhance customer engagement and sales performance.
  • Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
  • Coordinated staff schedules to align with peak business hours, optimizing workforce efficiency.
  • Resolved customer inquiries and complaints effectively, enhancing overall satisfaction rates.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Interacted well with customers to build connections and nurture relationships.

Loss Prevention Training Specialist

T.J. Maxx
05.2001 - 01.2004
  • Developed and delivered engaging training programs for loss prevention associates.
  • Conducted assessments of training effectiveness and provided actionable feedback for improvement.
  • Trained new staff on loss prevention policies, enhancing compliance and awareness.
  • Supported store teams in executing loss prevention strategies, fostering a culture of safety and accountability.
  • Designed engaging presentations on various aspects of loss prevention for both small group workshops and large-scale trainings.
  • Implemented surveillance systems within stores, increasing overall security and loss prevention effectiveness.
  • Led regular meetings with store managers and staff members to discuss current challenges in maintaining a secure environment and brainstorm solutions.
  • Assisted in the development of new hire orientation materials focused on loss prevention best practices, ensuring consistent messaging across all locations.
  • Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
  • Implemented and maintained loss prevention programs in close collaboration with store management.

Education

Bachelor's Degree - Criminal Justice / Cyber Crimes

South University Online
Savannah, GA
2011

Concrete Inspection

Inspection Services Inc.
San Francisco, CA
2007

Skills

  • Successfully conducted internal/external theft investigations and resolution, physical security procedures; assisted with the training and development of new store detectives, promoted shrink reduction programs, resulting in a decreased loss
  • Appointed to hire, train and develop 50 Loss Prevention Associates, teaching them about predictive analytic programs and action planning to reduce inventory shrink, conduct internal/external theft investigations
  • Gained experience performing third-party quality assurance inspections for the construction industry
  • Trained and developed Asset 30 Protection Agents; taught them how to conduct internal/external theft investigations and interrogations/interviews, exception-based reporting review and action planning
  • Oversaw 17 stores in the region of responsibility including a large distribution center
  • Received promotions into supervisory roles due to strong leadership, relationship building, and investigative strategies/abilities

Timeline

Asset Protection Captain

Macy’s
05.2024 - Current

Loss Prevention Manager

Kmart
01.2014 - 01.2018

Store Detective

T.J. Maxx
01.2008 - 2023

Hotel Detective

Renaissance Club Sport
01.2007 - 01.2007

Asset Protection Area Supervisor

Copeland Sports
01.2005 - 01.2007

Store Manager

Frontline Games
01.2004 - 01.2005

Loss Prevention Training Specialist

T.J. Maxx
05.2001 - 01.2004

Bachelor's Degree - Criminal Justice / Cyber Crimes

South University Online

Concrete Inspection

Inspection Services Inc.

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SCOTT DUNCAN