Scott Duggan
Edmonton,AB
Summary
To use my extensive knowledge of client/customer service and client relations.
Overview
7
7
years of professional experience
Work History
Administrative Supervisor
Government of Alberta
01.2022 - Current
- Managing people with monthly catch-up meetings, answering sensitive emails in a timely manner, completing background checks with accuracy and confidentially
Assistant Ward Coordinator
City of Edmonton
Edmonton, AB
09.2021 - 10.2021
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Customer Service Advisor
Best Buy
01.2018 - 01.2019
- Gained extensive knowledge in sales and service
- Engaging with customers and staff, ongoing knowledge training
Education
Bachelor of Communications - written, verbal, media communications
MacEwan University
09.2016
Bachelor of Arts - economics, Law, history, computer science
University of British Columbia
06.2007
Skills
- MS Word
- Customer service
- Goal oriented
- Strong analytical
- Computer programs
- Applications
- Managing sensitive and confidential documents
Additional Information
Completed multiple courses on workplace procedures and security, Fire and floor warden training, Understanding and managing conflicts in the workplace, Supervisor training
Leadership Experience
Managing staff concerns and update on upcoming changes to meet the needs of clients, while maintaining the highest standards of quality.
Communication Skills
Strong written and verbal communication skills, including ability to provide constructive feedback, and collaborate effectively with co-workers, clients, and management.
Timeline
Administrative Supervisor
Government of Alberta
01.2022 - Current
Assistant Ward Coordinator
City of Edmonton
09.2021 - 10.2021
Customer Service Advisor
Best Buy
01.2018 - 01.2019
Bachelor of Arts - economics, Law, history, computer science
University of British Columbia
Bachelor of Communications - written, verbal, media communications
MacEwan University