Scott DeFrancesco
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction. Skilled in staff management and problem-solving, I've successfully motivated teams to exceed sales targets. Expert in customer service and cash handling, my strategies have significantly improved brand awareness and employee performance. Ambitious Outside Sales Representative developing plans to meet professionals' needs. Strategic and efficient with drive for applying sales techniques that support corporate mission.
Overview
17
17
years of professional experience
Work History
Assistant General Manager
Playtime Bowl
Toronto, ON
09.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
Outside Sales Representative
Canadian Custom Apparel
Vaughan, ON
01.2024 - Current
- Increased sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Negotiated contracts skillfully, securing favorable terms for both the company and its clients.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Production Manager
Bioworld Canada
Vaughan, ON
07.2022 - 01.2024
- Resolved issues quickly to maintain productivity goals.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Reviewed work for quality and compliance with company standards and design specifications.
- Sourced materials to keep up with production goals and meet customer demands.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Estimated labor requirements to support anticipated workload.
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
- Negotiated with suppliers for better pricing and terms, reducing overall procurement costs without sacrificing quality.
- Evaluated vendor performance through regular assessments, ensuring only reliable suppliers were used in the procurement process.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Coordinated with other departments to align production with customer requirements.
Server
Dave And Busters
Vaughan, ON
11.2021 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Manager
Bowlerama
Etobicoke, ON
02.2007 - 03.2018
- Managed and motivated 30+employees to be productive and engaged in work in busy bowling alley
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Skills
- Motivated Team Player
- Staff Management
- Product Management
- Customer Service-Oriented
- Multitasking ability
- Sales Techniques
- Reliable and Responsible
- Time Management
- Complex Problem-Solving
- Strong Work Ethic
- Cash Handling
- Hospitality service expertise
Timeline
Outside Sales Representative
Canadian Custom Apparel
01.2024 - Current
Assistant General Manager
Playtime Bowl
09.2023 - Current
Production Manager
Bioworld Canada
07.2022 - 01.2024
Server
Dave And Busters
11.2021 - 03.2023
Manager
Bowlerama
02.2007 - 03.2018