Scott Coyne
Irvine
Summary
Diligent Claims Representative with solid background in customer relations, market pricing research, and negotiations. Adept at communicating with internal divisions and external entities to find the most favorable outcomes possible. Proven ability to utilize strong analytical and communication skills to deliver exceptional service.
Overview
7
7
years of professional experience
Work History
Claims Representative
Collectors
05.2024 - Current
- Worked proactively in fast-moving work environment to process large volumes of claims
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution
- Developed strong relationships with clients, facilitating trust and open communication during the claims process
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively
- Collaborated with the Pricing Department to become knowledgeable on item values and market trends
Research Specialist
Collectors Universe
03.2021 - 05.2024
- Researched by means of databases, trade magazines, and books to authenticate and confirm trading cards and other collectibles
- Maintained the company database by updating and creating files regularly and authenticate/confirm orders based on the contents of the database
- Improved research quality by adding new sources and introducing different approaches to identifying items
- Collaborated with other researchers to create detailed files and increase database scope
- Produced thorough information to adhere to the high standards of the company within the collectibles space
Graduate Student Intern
California State University Fullerton Center for Oral and Public History
01.2019 - 06.2019
- Interned under the head archivist and assisted with the daily duties and projects at the center
- Researched new items, digitized materials into the center's database, and worked with historical items
- Assisted in setting up meetings/events
Student Intern
Arizona History Museum
01.2018 - 06.2018
- Interned under the Museum Collection Manager and assist with daily duties and projects in collections
- Researched new items, digitized items into the museum's database, took inventory on the collections, attended collections committee meetings
- Assisted in setting up events and working as part of the museum team during events
Education
Master of Arts - History, Public History
California State University, Fullerton
Fullerton, CA06.2022
Bachelor of Arts - History, Philosophy: Ethics Emphasis
University of Arizona
Tucson, AZ06.2018
Skills
- Analytical thinking
- Claims investigation
- Conflict resolution
- Customer service
- Database management
- File management
- Insurance claims review
- Market pricing awareness
- Proficient in SalesForce
- Settlement determinations
- Settlement negotiation
- Teamwork and collaboration
Timeline
Claims Representative
Collectors
05.2024 - Current
Research Specialist
Collectors Universe
03.2021 - 05.2024
Graduate Student Intern
California State University Fullerton Center for Oral and Public History
01.2019 - 06.2019
Student Intern
Arizona History Museum
01.2018 - 06.2018
Bachelor of Arts - History, Philosophy: Ethics Emphasis
University of Arizona
Master of Arts - History, Public History
California State University, Fullerton
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