Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Scott Coulson

Sioux Lookout,Ontario

Summary

Resourceful Bakery Manager with 7 years of experience overseeing all aspects of daily bakery operations, including production, hiring and training. Adept at working with an inventory consisting of more than 100+, stock items. Committed to providing optimal customer service and assisting customers in selecting appropriate baked goods for events.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bakery Manager

FreshMarketFoods
Sioux Lookout
10.2016 - Current
  • Handled customer complaints and resolved issues professionally.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Scheduled staff shifts, ensuring optimal coverage and productivity.
  • Directed and supervised staff performance.
  • Monitored inventory levels and ordered stock as needed.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Conducted regular performance evaluations for team members.
  • Provided exceptional customer service through active engagement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Built lasting client relationships by organizing and planning sales events.
  • Cultivated strong relationships with customers for repeat business.
  • Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Performed routine maintenance tasks such as cleaning equipment or restocking shelves.
  • Maintained inventory of supplies, ingredients and equipment used in the production process.
  • Developed new recipes that appealed to customers' taste preferences while meeting nutritional guidelines.
  • Managed budgeting activities such as forecasting costs, setting prices and controlling expenses.
  • Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
  • Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.
  • Close store(count tills and check on all depts for closing duties.
  • Dealing with customers on a daily basis

  • Delegated work to staff, setting priorities and goals.
  • Managed and supervised team of 20 retail sales associates.
  • Oversaw cash handling procedures, including register reconciliations.
  • Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
  • Revamped bakery menus by suggesting new regular and seasonal product offerings.
  • Assisted bakery manager with coordinating product ordering, receiving, and stocking.
  • Ensured compliance with food safety regulations and health codes in the kitchen area.

Education

Residential Construction Foundations

Bow Valley College
Calgary, AB
07-1992

Skills

  • Commercial production
  • Order Management
  • Preventive Maintenance
  • Employee Scheduling
  • Supply Ordering
  • Bakery Operations
  • Cost Control
  • general maintance knowledge(homeowner)

Certification

  • WHMIS
  • Food & Safety Handling Certificate
  • Smart Serve
  • Customer Services Training Certificate
  • Class G2 license
  • Standard First Aid & CPR

References

References available upon request.

Timeline

Bakery Manager

FreshMarketFoods
10.2016 - Current

Residential Construction Foundations

Bow Valley College

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Scott Coulson