Scott Cooper
Edmonton,AB
Summary
A dedicated industry professional with an extensive automotive work history. Skilled in working in under pressure and adapting to new situations and challenges. Knowledgeable in both the Parts and Service Departments.
Overview
24
24
years of professional experience
Work History
Back Counter Manager
Wolfe GMC
05.2004 - Current
- Provided high level of service to internal technicians and service writers.
- Recommended, selected and helped locate or obtain specific merchandise based on customer and technician needs.
- Communicated regularly with vendors, distributors and buyers regarding stock needs, customer preferences and new products.
- Anticipate and order sufficient seasonal inventory based on shop and customer needs.
- Provided training to employees in the Parts Department in order to provide the knowledge and skills necessary to perform at a high level.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns.
- Operated cash register to accurately complete customer financial transactions.
- Proficient in both PBS and CDK dealer management systems.
Assistant Manager
Part Source
06.1999 - 12.2003
- Supervised day-to-day operations to meet performance, quality and expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
2005-Present
GM Parts And Service Pro
Edmonton, ABHigh School Diploma -
Bellerose Composite High School
St. Albert, AB06.1998
Skills
- Problem Anticipation and Resolution
- Technical Knowledge
- Collaboration
- Leadership
- Organization
- Strategic Thinking
- Decision Making
- Communication
Timeline
Back Counter Manager
Wolfe GMC
05.2004 - Current
Assistant Manager
Part Source
06.1999 - 12.2003
2005-Present
GM Parts And Service Pro
High School Diploma -
Bellerose Composite High School