Scott Carr
Hamilton,ON
Summary
Knowledgeable in customer service with solid background in retail operations. Demonstrated ability to enhance customer satisfaction and contribute to store efficiency. Proven record of teamwork and adaptability in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Kitchen Staff Member
Burlington Golf & Country Club
09.2024 - 10.2024
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Customer Service Representative
Canadian Tire
10.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Store Team Member
Giant Tiger
10.2021 - 10.2022
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
Education
HIGH-SCHOOL DIPLOMA -
WEST DALE SECONDARY SCHOOL
06.2023
Skills
- Cleaning and sanitizing
- Customer Service
- Team Cooperation
- Adaptable and Flexible
- Creative Thinking
- Store Opening and Closing
- Safe Food Handling
- Workstation setup
- Supply Restocking
- Positive Attitude
- Dishwashing
- Workplace Health and Safety
Volunteer Experience
- I did a lot of volunteering in kitchens or programs during high-school including taking high-school cooking courses along with cleaning and material handling and such activities that I was needed for.
- I’ve worked some jobs doing fence work, painting, demolition, general construction, yard work and various other projects that I was able to volunteer or work with.
Languages
English
Professional Working
Certification
Smart Serve Certificate
High school Honorary awards
Got the award by staying on top of my work and duties averaging 80-90% during high-school
Timeline
Kitchen Staff Member
Burlington Golf & Country Club
09.2024 - 10.2024
Customer Service Representative
Canadian Tire
10.2022 - 06.2023
Store Team Member
Giant Tiger
10.2021 - 10.2022
HIGH-SCHOOL DIPLOMA -
WEST DALE SECONDARY SCHOOL
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