Scott Bialo
Richmond Hill,ON
Summary
Operational manager with extensive experience in people management, relationship building, and problem solving. Proven expertise in scheduling, inventory management, and team development. Committed to enhancing workplace efficiency and productivity.
Overview
19
19
years of professional experience
Work History
General Manager
Tim Hortons
01.2020 - Current
- As the General Manager, I managed all operational aspects of two Tim Hortons locations in Thornton, ON and Cookstown ON.
- Wrote weekly deployment schedules for 60-80 staff across two locations - balancing sales expectations and role-specific needs against projected labour costs.
- Designed order guides for bi-weekly “count to order” inventory counts, weekly smallware orders, and monthly financial inventory counts.
- Managed job postings, interviewing, hiring, and staff onboarding.
- Trained and developed junior supervisors and managers to balance daily concerns and long-term planning.
- Ensured compliance with strict brand guidelines at both locations, through team training and regular self-audits.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mitigated business risks by working closely with staff members and assessing performance.
Business Resource Manager
Midici Canada Inc
01.2019 - Current
- As the Business Resource Manager, I oversaw the training, human resources, and strategic planning needs across two restaurant locations, as well as stepping in when needed with marketing, budgeting, quality control, or any other restaurant tasks.
- Revamped on-boarding and internal certification process in order to optimize education, prioritize culture, and increase accountability.
- Balanced sales expectations and role-specific needs against projected labour costs.
- Interviewing, hiring, on-boarding, and terminations.
- Conducted systems audits to ensure consistent high standards were met.
- Designed resources such as order cards, menus, and promotional materials.
Assistant General Manager
Recipe Unlimited
01.2017 - 01.2019
- As the Assistant General Manager, I was responsible for much of the day-to-day running of the restaurant and the bar.
- Developed and managed relationships with external vendors and suppliers, as well as with internal executives and corporate stakeholders.
- Trained, mentored, and oversaw professional development of service managers, sous chef, and supervisors.
- Analyzed monthly Profit & Loss statements for budgets and forecasting future performance.
- Responsible for Bar/Beverage program, including – alcohol purchasing, inventory, bar culture.
- Arthur’s Landing
Digital Account Executive
Student Price Card Limited
01.2013 - 01.2014
- Built and cultivated strategic relationships with major media agencies and clients through group presentations, networking, and prospecting.
- Presented to groups of varying sizes, ranging from junior associates up to Director or VP-level stakeholders.
- Designed custom integrated promotions – including digital, email, and print elements.
National Broadcast Account Executive
Shaw Media
01.2007 - 01.2012
- Sold ad inventory for Global TV and 19 Specialty networks including HGTV, Food Network, and History Channel to media agencies and client-direct.
- Met and exceeded quarterly sales targets in excess of $5 million - agency clients included Walt Disney Pictures, Paramount Pictures, and Universal Films.
- Created role of Sales-Programming Liaison in order to enhance communication between departments - participating in weekly programming meetings on behalf of National Sales Team and produced bi-weekly presentations to the Sales Team.
- Attended programming meetings on behalf of National Sales Team in order to provide feedback and enhance communication between departments.
- Prepared contracts, maintained client files, daily client communication.
- Formerly Canwest
Education
Bachelor of Fine Arts - Toronto, ON
York University
Toronto, ON01.2004
Skills
- Sales
- Employee development
- Labor cost controls
- Performance improvements
- Process automation
- Staff training and development
- Team oversight
- Process improvements
- Verbal and written communication
- Financial administration
- Time and resource optimization
- Budgeting and cost control
- Multi-unit operation management
- Efficient multi-tasker
- Leader
- Budget development
- Sales team development
- Sales expertise
- Budget analysis
- Schedule management
Timeline
General Manager
Tim Hortons
01.2020 - Current
Business Resource Manager
Midici Canada Inc
01.2019 - Current
Assistant General Manager
Recipe Unlimited
01.2017 - 01.2019
Digital Account Executive
Student Price Card Limited
01.2013 - 01.2014
National Broadcast Account Executive
Shaw Media
01.2007 - 01.2012
Bachelor of Fine Arts - Toronto, ON
York University