Scott Anderson
Delta,BC
Summary
Proven Operations Manager with a track record of enhancing operational efficiency and customer satisfaction at Bassett Petroleum. Skilled in problem-solving and team leadership, successfully increased accountability and improved performance outcomes. Developed strong vendor relationships, boosting service quality and performance metrics.
Overview
15
15
years of professional experience
Work History
Operation Manager
Bassett Petroleum
05.2018 - 11.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Trained and guided team members to maintain high productivity and performance metrics.
Branch Operations Manager
Altrom Group
06.2012 - 05.2018
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Performed monthly compliance checks.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Maintained friendly and professional customer interactions.
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
- Consulted customers to boost product sales and services.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Warehouse Supervisor
M & R Enviromental
06.2009 - 06.2012
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Oversaw daily operations and shipping and handling processes.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Operated warehouse material handling equipment correctly to move loads.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Kept detailed records of inventories and merchandise inventory transactions.
- Managed merchandise inventory transactions.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Education
High School Diploma -
Ndss
Delta, BC06.1985
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
Languages
English
Professional Working
Timeline
Operation Manager
Bassett Petroleum
05.2018 - 11.2024
Branch Operations Manager
Altrom Group
06.2012 - 05.2018
Warehouse Supervisor
M & R Enviromental
06.2009 - 06.2012
High School Diploma -
Ndss
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