SCOT HECKER
Chestermere,Canada
Summary
Energetic, outgoing, self-starter and able to work independently. Proven to be an outstanding Employment Standards Officer. Efficient with evaluating, investigating, auditing, negotiating, enforcing and dealing with diverse types of personalities and situations. Known as personable, down to earth, and an expert on the Employment Standards Code, presentation skills and education techniques.
Overview
34
34
years of professional experience
1
1
Certification
Work History
OHS Resource Specialist
Ministry of Jobs, Economy, Trade and Immigration
08.2016 - Current
- Company Overview: Government of Alberta
- Develop and continuously improve OHS resources for internal and external stakeholders.
- Provide editing and formatting support.
- Provide strategic and implementation support to internal stakeholder projects
- Manage OHS Resource Portal and Resource Management System
- Coordinate resource publishing (online and printed)
- Track and maintain resource inventory.
- Coordinate translation of existing OHS resources into other languages.
- Support user centric design and evidence-based decision making through user feedback and statistical analysis Respond to user feedback.
- Promote Resource team activities to internal and external stakeholders.
- Ongoing voluntary support of two OHS committees.
- Managed approximately 30 incoming feedback email per year
Employment Standards Consultant
Ministry of Labour
05.2011 - 08.2016
- Company Overview: Government of Alberta
- Decipher and explain legislation to general public, educate, train new officers, employees and employers throughout southern Alberta on the Employment Standards Code.
- Provide presentations to employers on direct issues they are dealing with.
- Research case law questions for Employees and Employers on a variety of topics in regards to Employment Standards Code and Regulations averaging around eighty question a month.
- Answer legal questions on topics such as termination, just cause, wages, maternity, overtime, general holiday, hours of work, vacation pay etc.
- Collaborate workshops, career fairs and presentation with stakeholder to engage in discussions with groups and stakeholders in regards to Employment Standards Code and temporary foreign workers, involved in workshops, education projects and career fairs.
- Strategic planning sessions for a new approach to Employment Standards awareness and planning sessions for Employment Standards awareness complaints.
- Implementation of new updates to the Employment Standards Code and updates to the new minimum wages facilitated in the Employment Standards Code review.
- Involved in the development, testing and implementation of new education software.
- Responded to approximately 15 emails and calls a day.
- Completed 15 - 20 investigative files a week.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
Employment Standards Officer
Ministry of Labour
01.2003 - 05.2011
- Company Overview: Government of Alberta
- Enforcing the Alberta Employment Standards Code by Investigate new and ongoing complaints, work with Employees and Employers on dispute resolution, court hearing presentation, take witness statements, make final decisions on case files, educate employees and employers on their rights and responsibilities, audit pay records, inspect employers records on site and off site.
- Interview employees and employers resolving disputes and mediate issues related to the Employment Standards Code.
- Negotiate and working with clients to resolve issues in a timely manner.
- Serve Order of Officer, Notice to Produce, Decisions of Officer, freeze employers bank accounts and other legal documents pertaining to the individual cases.
- Gathered investigate and analyzed data for study and reports, make recommendations based on my findings to the appeals lawyer and provide evidence to court judge.
- Responded to citizens’ complaints and requests for information and services.
- Cultivated close working relationships with other municipalities and governmental agencies to achieve employee and employer good relations. Work with other countries and provinces.
- Served as the main point of contact for Employment Standards Issues and respond to all inquiries directed to me from the general public in a prompt and professional manner.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Completed 15-20 investigations per week.
Regional Information Systems Manager
Chip Hospitality
11.2001 - 11.2002
- Maintained and managed five Computer Networks with support teams using a variety of different types of operating systems specific to each particular hotel chain.
- Training and system Implementation throughout five different hotel networks in Southern Alberta, traveling and remotely servicing the hotel networks across Southern Alberta.
- Updated networks and maintained security.
- Answer computer and network questions and support employee’s workstations.
- Optimized data security and integrity with robust network infrastructure and protocols.
- Managed the development of custom software applications for improved business functionality.
- Serviced approximately 15 - 25 IT related issues daily over four properties across southern Alberta.
Safety Trainer & Quality Auditor
Nortel / JRC Canada
01.1991 - 01.2000
- Enforced, audited, developed and maintained all ISO quality manuals and safety manuals.
- Investigate and deflate conflicts between employees and managers.
- Interpretation of internal/external ISO and OH&S regulations.
- Team organizer and trainer for development and implementation of new and ongoing product safety procedures.
- New employee orientation as well as implementing, mediate disputes, updating, developing new procedures/ training manuals as required, maintenance, charting and output quality control.
- Serve Corrective actions when hazards, quality issues or safety violations occurred.
- Follow through on resolving and closing corrective actions issues independently.
- Updated and maintained MSDS at the training site, teach WHMIS, insured first aid was maintained, Implemented, developed and provided safety training courses. Interpret ISO policy.
- Collaborated with management and employees to resolve safety related concerns.
- Conducted safety and quality inspections, setup up auditing parameters.
- Completed random inspections on OH&S and ISO/quality related issues throughout all departments within the manufacturing plant.
- Organized regular safety committee meetings to discuss ongoing initiatives, address employee concerns, and review progress toward established goals.
- Managed record-keeping processes related to employee training attendance, certifications, accident logs, and other pertinent information required by law or corporate policy.
- Served as a trusted resource for colleagues seeking advice or clarification on matters related to workplace safety laws, regulations, or best practices.
- Promoted a culture of safety awareness within the organization through effective communication strategies and initiatives.
- Trained approximately 150 new employees per year.
- Conducted ISO 9001 audits for quality assurance across the production of over 25,000 units per week, as well as quarterly audits of processes and procedures affecting 800 personnel.
Education
Bachelor of General Studies - Arts and Sciences, Psychology and Information Systems
Athabasca University
Lethbridge, AB01.2000
Skills
- Superior customer service skills
- Ability to communicate effectively over the phone and in person
- Strong research and auditing skills
- Experience working on team projects
- Able to deal with challenging clients and unpredictable situations
- Software knowledge
- Documentation and recordkeeping
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Organizational skills
Certification
- Occupational Health and Safety Certificate, University of Alberta, 2016
- Transportation of Dangerous Goods Certificate, WHIMS Canada, 2015
- Instructor Safety Training Certificate, Southern Alberta Institute of Technology, Certified to Teach WHMIS, 2015 updated
- Information Systems Engineering Certification, Lethbridge Community College, 2001
- Internal Auditor Certification, International Standards Organization, San Jose, CA, Certified ISO Quality Auditor, 1995
Training
- Risk Management in Organizations
- Introduction to Alberta Legislation Policy and Procedures
- Introduction to Health and Safety Systems
- Fundamentals of Occupational Hygiene
- OHS Legislation and Hazard Assessment Training
- Leadership Program
- Working with different personalities
- Gender Rights
- Employment Standards Certification Course
- Advanced Investigation and Interviewing Course
- Disability Management
- Management health and safety systems
- Organizational behaviour
- Managing contractor safety and performance
- Advanced certificate in investigations training
- Hazard assessment and control certificate
- Certificate of graduation leadership program
- Managing Contractor Safety
- Human rights vs. the right to safety
- Fall Protection
- Hazard Assessment and Control
- Risk management and communication
Timeline
OHS Resource Specialist
Ministry of Jobs, Economy, Trade and Immigration
08.2016 - Current
Employment Standards Consultant
Ministry of Labour
05.2011 - 08.2016
Employment Standards Officer
Ministry of Labour
01.2003 - 05.2011
Regional Information Systems Manager
Chip Hospitality
11.2001 - 11.2002
Safety Trainer & Quality Auditor
Nortel / JRC Canada
01.1991 - 01.2000
Bachelor of General Studies - Arts and Sciences, Psychology and Information Systems
Athabasca University
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