Schubert Gabriel
Repentigny,QC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
18
18
years of professional experience
Work History
Haitian Creole Interpreter
Kelly Services
Vancouver, BC
11.2023 - Current
- Facilitated communication between non-English speaking patients and healthcare providers.
- Delivered real-time, accurate oral translations and interpretations for clients.
Customer Service Representative
Beanfield
Montreal, Quebec
08.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
Bank of montreal
Montreal, Quebec
08.2018 - 05.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Imperial Tobacco
Montreal, Quebec
03.2015 - 04.2018
- Contacted customers about potential service upgrades, new services and account changes.
- Took special orders over the telephone and via email, generating additional revenue every month.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
Blue Cross
Montreal, Quebec
10.2006 - 11.2016
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Skills
- Account updating
- Complaint resolution
- Customer consulting
- Call center experience
- [Software] CRM system proficiency
- Call center procedures
- Tracking complaints
- Live chat support
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Affiliations
Very much into sports , music ,stand up comedy and world news
References
References available upon request.
Timeline
Haitian Creole Interpreter
Kelly Services
11.2023 - Current
Customer Service Representative
Beanfield
08.2021 - Current
Customer Service Representative
Bank of montreal
08.2018 - 05.2021
Customer Service Representative
Imperial Tobacco
03.2015 - 04.2018
Customer Service Representative
Blue Cross
10.2006 - 11.2016
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