Scheneil Gogna
Charlottetown,PE
Summary
Hardworking and enthusiastic person trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Casual Cook
The Mount Continuing Care Community
02.2024 - Current
- prepare meals in large quantities
- cater to residents with special nutritional needs
- create recipes according to menu plans
- ensure food is ready on time and meets quality standards
Cook
Murphy Hospitality Group
06.2022 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Stocks monitoring and ordering
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Real Estate Entrepreneur
C-Side Condominium Rentals
05.2018 - 09.2021
- Analyzing real estate markets to find investment opportunities
- Monitoring real estate market to identify new investment opportunities.
- Negotiating deals with prospective sellers and buyers
- Analyzing real estate documents to ensure legal and financial requirements are met.
- Analyzing risk and return of investment
- Building strong professional network to create new business opportunities
Business Owner/ Independent Host
The C-Side Condominium Rentals
04.2017 - 09.2021
- Managed 5 properties on Airbnb, ensuring 100% occupancy rates and positive guest reviews by demonstrating strong communication skills, excellent customer service and timely solution to customer complaints
- Optimized pricing strategies using competitive analysis and seasonal demand forecasting to boost reservation and revenue
- developed marketing and promotional strategies utilizing social media and digital advertising platforms
- coordinate with cleaning and maintenance teams regarding schedules, updates and other issues
Inventory Management Officer
Smart Communications Incorporated
04.2004 - 06.2014
- maintaining accurate inventory levels by tracking incoming and outgoing stock
- Reconciling physical inventories with computer counts to avoid discrepancies
- Facilitated smooth communication between suppliers, logistics providers, and internal stakeholders to guarantee on-time delivery of goods while minimizing transportation costs.
- Streamlined the inventory management process by implementing efficient tracking systems and utilizing updated software tools.
- Conducted thorough analyses of historical data to forecast future demand patterns
- preparing waybill
Customer Service Officer
Smart Communications - PLDT RCB Makati
10.1999 - 04.2004
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science - Business Administration in Financial Management
Colegio De San Juan De Letran
Manila, PhilippinesDiploma - Culinary Arts
Holland College
Charlottetown, PE04.2023
Skills
- Microsoft Office
- Multi-tasking
- Cleaning and organization
- Financial management
- Time Management
- Organization
- Critical thinking
- Problem Solving
- Communication
- Leadership
- Attention to detail
- Flexibility
- Negotiation
- Proficient in Microsoft Office
- Typing speed of 40 wpm
- Customer Service
Languages
English
Full Professional
Tagalog
Native or Bilingual
Certification
First Aid CPR AED
3 Oct 2024- 3 Oct 2026
Food Handler Certificate
13 Nov 2021 - 13 Nov 2026
WHMIS 2015
22 OCT 2021
Medical Terminology
Holland College
6 February 2021
Timeline
Casual Cook
The Mount Continuing Care Community
02.2024 - Current
Cook
Murphy Hospitality Group
06.2022 - Current
Real Estate Entrepreneur
C-Side Condominium Rentals
05.2018 - 09.2021
Business Owner/ Independent Host
The C-Side Condominium Rentals
04.2017 - 09.2021
Inventory Management Officer
Smart Communications Incorporated
04.2004 - 06.2014
Customer Service Officer
Smart Communications - PLDT RCB Makati
10.1999 - 04.2004
Bachelor of Science - Business Administration in Financial Management
Colegio De San Juan De Letran
Diploma - Culinary Arts
Holland College
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