Schellymar Downer

• Utilize and develop customer service skills to promote a welcoming, friendly and kind environment to support people experiencing homelessness.
• Assist community members experiencing homelessness by performing shelter intake duties, such as checking guests in/out of shelter, completing new registrations, assisting with baggage/belonging storage and organization
• Enter client related information into shelters' reporting program/database
• Manage and report on all incidents
• Providing community members with blankets, towels, hygiene products, nutrition, clothing and other items
• Assist with basic operations, such as cleaning mats, picking up garbage, laundry, stocking intake offices with supplies and other tasks as delegated by the supervisor or team lead
• Build rapport with clients through active listening and provide information on expected standards of conduct
• Engage in responses to emergency medical situations inside or outside of Hope Mission property, such as community members who are in medical distress or who overdose due to drug poisoning
• Be willing and comfortable to engage in drug poisoning (overdose) reversals using naloxone and performing CPR when required
• When safe, be willing and comfortable to respond to incidents within the community that Hope Mission operates, such as medical incidents, drug poisoning reversals and other situations

Administer and maintain files

Greet Clients

New vehicle registration

Preparing new and renewing driver license's and registration

Preparing and renewing corporate registration

Vital statistics- Appling for birth certificate and marriage license and certificate

Alberta Health Care and personal property searches, out of province, searches

• Answered constant flow of customer calls with minimal wait times.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Maintained up-to-date knowledge of product and service changes.

• Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
• Promoted special menu items, resulting in increased sales of featured dishes.
• Monitored food supplies and notified management to restock limited inventories.
• Demonstrated adaptability by cross-training on various stations within the food counter area, increasing overall efficiency and versatility.
• Addressed customer complaints and inquiries to verify satisfaction.
• Managed multiple tasks in high-volume environment.
• Established rapport with customers by providing friendly and attentive service.
• Delivered food to guest tables with timeliness and efficiency.