Hi, I’m
Schelley Bisson
Canada
Summary
Dynamic and results-oriented professional with over 25 years of experience in operations management, rental property management, and hospitality. Proven ability to lead teams, streamline processes, and drive growth through strategic planning, customer-focused service, and innovative solutions. Skilled in managing budgets, overseeing large-scale operations, and navigating diverse business environments with advanced technical skills and a hands-on approach to leadership. Track record of success in optimizing operational efficiency and delivering exceptional customer experiences. Committed to driving organizational success through effective leadership and continuous improvement.
Overview
32
years of professional experience
Work History
Buffalo Wild Wings
General Manager
03.2017 - 03.2024
Job overview
- Directed all aspects of restaurant operations, including budgeting, inventory, staffing, and customer satisfaction
- Increased revenue through improved customer engagement and staff training programs
- Ensured health and safety compliance, consistently achieving excellent inspection results
Touch Niagara Interactive Media & Segway Sales/Tours
Operations Manager
02.2009 - 09.2016
Job overview
- Oversaw daily operations, managed staff, and led sales initiatives for a media company and Segway tour business
- Developed and executed marketing strategies, boosting customer engagement and brand visibility
- Delivered multimedia projects on time and within budget through stakeholder collaboration
Hooligans Bar & Grill
Bar Manager
12.2006 - 01.2009
Job overview
- Managed bar operations, including inventory, customer service, and staff training
- Increased sales by creating and promoting themed events to attract new clientele
Absolute Impact Interactive Digital Media
Sales & Marketing Manager
02.2004 - 12.2006
Job overview
- Spearheaded sales and marketing efforts, leading a team to execute digital media campaigns
- Increased client engagement and revenue growth through innovative marketing strategies
Touch Key West Virtual Info Center
VP of Sales & Marketing
09.2001 - 01.2004
Job overview
- Directed sales and marketing strategies to enhance service adoption among tourists and local businesses
- Built partnerships with key stakeholders to promote tourism services
Key West Cruisers Electric Car Rental
Director of Operations
04.1999 - 10.2003
Job overview
- Managed operations, including staffing, logistics, and fleet maintenance, ensuring exceptional customer service
- Oversaw a fleet of electric cars, ensuring readiness and compliance with safety standards
Key West Bargains Properties
Assistant Manager
06.1992 - 04.1999
Job overview
- Assisted with vacation rental property management, coordinating bookings and ensuring guest satisfaction
- Handled maintenance and operational logistics, delivering exceptional customer experiences
Education
University of MiamiCoral Gables, FL
Business Management Degree
05.1992
University Overview
- Awarded Athletic Scholarship
Eastdale Secondary SchoolWelland, ON
Ontario Secondary School Diploma
06.1989
Skills
- Business & Operations Management
- Team Leadership & Development
- Strategic Planning & Execution
- Sales & Marketing Strategies
- Budgeting & Financial Oversight
- Rental Property Management
- Customer Service Excellence
- Contract & Vendor Negotiations
Languages
English
Full Professional
Certification
- Smart Serve
- Food Handler Certification
- Standard First Aid - CPR Level A
- WHMIS
- Advanced Software User
- Private Pilot License (PPL)
- PADI Dive Master
- Drone Pilot License
- Skydiving D License
- Lift Truck Operator (LTO), Walkie & Forklift Certification
Timeline
General Manager
Buffalo Wild Wings
03.2017 - 03.2024
Operations Manager
Touch Niagara Interactive Media & Segway Sales/Tours
02.2009 - 09.2016
Bar Manager
Hooligans Bar & Grill
12.2006 - 01.2009
Sales & Marketing Manager
Absolute Impact Interactive Digital Media
02.2004 - 12.2006
VP of Sales & Marketing
Touch Key West Virtual Info Center
09.2001 - 01.2004
Director of Operations
Key West Cruisers Electric Car Rental
04.1999 - 10.2003
Assistant Manager
Key West Bargains Properties
06.1992 - 04.1999
University of Miami
Business Management Degree
Eastdale Secondary School
Ontario Secondary School Diploma
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