S. Charlene Wilson
Olds
Summary
Highly efficient and detail-oriented professional with a proven track record in quickly researching and acquiring desired results. Skilled in prioritizing and coordinating processes to ensure smooth operations. Demonstrated ability to procure supplies, equipment, and furniture for office environments. Quick learner with a strong aptitude for mastering new computer programs, including Microsoft Office (Word, Excel, PowerPoint), OneNote, Google Drive (Docs, Sheets, and Gmail), and Sage 50. Proficient in various financial tasks such as entering expenses, managing payroll for staff members, reconciling accounts, and preparing documents for accountants. Experienced in managing multiple professional calendars and schedules. Possesses excellent note-taking skills. Known for maintaining utmost confidentiality, trustworthiness, punctuality, and reliability.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Business Operations Coordinator
MOUNTAIN VIEW HOSPICE SOCIETY
06.2022 - Current
- Company Overview: previously Olds & District Hospice Society including Nu2U Community Thrift Store, Olds, AB
- Answering phones; organizing meetings & events; support & adaptation of policies and procedures, collaboration with team members/volunteers to streamline office processes and improve efficiency; assist with onboarding new employees; including preparing workstations and ensuring paperwork is completed
- Review, proof and process documentation for accuracy, filing necessary paperwork in an organized and accessible manner; assist with generating reports; input and maintain accurate data in various databases & software systems; collaboration with team members in preparing the budget for Nu2U Community Thrift Store; maintain volunteer training and tracking systems for insurance, driver licences and RCMP Vulnerable Sector Checks; maintaining all bookkeeping documentation using Sage 50 software and preparing monthly reconciliations and reports; payroll for 4-5 employees
- Working in Canva software for designing posters, cards (Sympathy, Thank You, Birthday), brochures, business cards, etc
Service Desk Associate
THE HOME DEPOT
01.2022 - 05.2022
- Process returns/purchases, exchanges, process damaged goods for return to vendors, answer the store phones, direct calls, process pick up orders, schedule/reschedule deliveries
Home Care
09.2021 - 05.2022
- Helped elderly/sick parents in Ontario for 7 months and got them back on their feet
Office Assistant
ZEUS DEMO & RECYCLING
01.2021 - 04.2021
- Data entry using Quick Books: entering invoices, reconciliation of banking accounts and credit cards, scanning invoices into computer and filing hard copies; filing; organization of files
Representative
PRIMERICA FINANCIAL SERVICES
01.2020 - 01.2021
- Company Overview: Alberta
- Life Insurance Licensed
- Trained on selling Life Insurance, RRSP
- Alberta
Development Assistant
OLDS COLLEGE
12.2018 - 09.2019
- Company Overview: Development Department – Olds, AB
- Answered Phones; prepared banking deposits from donations; prepared CRA tax receipts and letters for donations; creating binder for end of tax year for accountants re: donations; tracking of different awards presented to students with donors; when donations were due for upcoming awards; preparing lists of invitees; inviting invitees for Award Donors to attend events; preparing lists of invitees, inviting invitees, and collections of fees to different events; e.g
- Homestead Feast, Golf, AgSmart; preparing auction items for presentation during events; helping Finance Officer and my Manager with day-to-day operations; troubleshooting minor computer problems; proofreading documentation
- Development Department – Olds, AB
Medical Office Assistant
SILVERFERN MEDICAL CLINIC
09.2017 - 12.2018
- Company Overview: Didsbury, AB
- Booked appointments; called patients with test results; checked in patients; took vitals (blood pressure, weight, height, urine analysis, etc.); electronic filing; disinfected rooms
- Didsbury, AB
Medical Office Assistant
CENTRAL ALBERTA ORTHOPEDICS
05.2017 - 06.2017
- Company Overview: Red Deer, AB
- Red Deer, AB
- 145 hours practicum – student training
Furniture Consultant & Cashier
B&M HOME HARDWARE BUILDING CENTRE & B&M HOME FURNITURE
10.2012 - 10.2015
- Company Overview: CURRENTLY B&M LIQUIDATIONS (now closed) - Olds, AB
- Cashier: assembled furniture, displayed furniture; cleaned; ordered custom furniture for clientele; ordered stock; prepared and maintained social media site, including pictures
- CURRENTLY B&M LIQUIDATIONS (now closed) - Olds, AB
Legal Assistant
RAYMOND F. KUTZ, Barrister and Solicitor
04.2008 - 02.2012
- Company Overview: Sundre, AB
- Answered phones; banking: including deposit, cheque writing; mail; prepared documentation/reports, invoices, collections; organized systems for Wills, Corporate Companies, Archived Files; including tracking systems manual and electronic; research
- Sundre, AB
General Manager
BIG SKY MARKET
10.2006 - 04.2008
- Cashier; cleaning; stocking, ordering, researching new products and implementing same into store; hiring, discipline, firing; banking: deposits, maintaining ATM funds and checking each; tracking of propane, fuel and reverse osmosis system – maintenance; maintenance of building, minor repairs; scheduling of staff; training of new staff
Customer Service
ZELLERS
01.2003 - 12.2005
Full-time Mother of Two
01.1994 - 12.2003
Independent Life Insurance Consultant
PRIMERICA FINANCIAL SERVICES
01.2001 - 12.2002
Legal Assistant
MOLLISON, McCORMICK, McINTYRE & McGEE, Barrister and Solicitor
01.1997 - 12.1997
Office Assistant / Co-owner
C & F WILSON CONSTRUCTION
01.1996 - 12.1996
Education
No Degree - Sage 50 Accounting Course 1 & 2
Simply Training Sage 50 Course 1 & Course 2
Cambridge, Ontario09-2023
No Degree - Accounting Fundamentals Course
Simply Training
Cambridge, Ontario08-2023
Human Resource Management Certificate and Sage 50 Certificate - Human Resource Management, Sage 50
ACADEMY OF LEARNING COLLEGE
Red Deer, AB01.2017
Medical Office Assistant Diploma - Medical Office Assistant, Health Unit Coordinator
ACADEMY OF LEARNING COLLEGE
Red Deer, AB01.2017
Law Clerk Course Certificate - Litigation, Corporate Procedures, Real Estate Procedures
CONESTOGA COLLEGE
Waterloo, ON01.1991
Legal Secretarial Programme Diploma -
WILLIS BUSINESS COLLEGE
01.1987
Academic Programme, Grade 12 Diploma -
EARL OF MARCH SECONDARY SCHOOL
01.1986
Skills
- Research
- Office Supply Management
- Quick Learning
- Google Drive
- Sage 50
- Payroll Management
- Monthly Reconciliation
- Calendar Management
- Confidentiality
- Effective communication
- Microsoft office proficient
- Business administration
- Teamwork
- Attention to detail
- Organizational skills
Training
- Bereavement Training Certificate, 2023
- Sage Bookkeeping Certificate, 2023
- Sage 50 Certificates, 2023
- Effective Business Writing Course, 2023
- Understanding Anxiety, Depression & Cognitive Behaviour Therapy, 2023
- Hospice Certificate, 2022
- NavCare Certificate, 2022
- Respect in the Workplace, Certificate Awarded, 2018
- Personality Colours Seminar, 2017
- Training session on Netcare, 2017
- Certificate Awarded for Professionalism – Academy of Learning College, Red Deer, Alberta, 2017
- Certificate Awarded for Student of the Month (February), 2017
- Thought Patterns for a Successful Career - Academy of Learning College, 2016
- Certificate Awarded for Diligence – Academy of Learning College, Red Deer, Alberta, 2016
Languages
English
Full Professional
Accomplishments
- Supervised team of approximately 20 volunteer members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved reduction in costs by obtaining a Microsoft Grant for Microsoft Office.
Certification
- Sage Bookkeeping Certificate, Simply Accounting 2023, August
- Sage 50 Certificates, Simply Accounting, 2023, September
Business: CFK the Clauses
My husband and I started up our business, CFK the Clauses in 2023. We play Santa and Mrs. Claus and our daughter plays the elf, when available.
We do events, photo shoots by way of private bookings.
Timeline
Business Operations Coordinator
MOUNTAIN VIEW HOSPICE SOCIETY
06.2022 - Current
Service Desk Associate
THE HOME DEPOT
01.2022 - 05.2022
Home Care
09.2021 - 05.2022
Office Assistant
ZEUS DEMO & RECYCLING
01.2021 - 04.2021
Representative
PRIMERICA FINANCIAL SERVICES
01.2020 - 01.2021
Development Assistant
OLDS COLLEGE
12.2018 - 09.2019
Medical Office Assistant
SILVERFERN MEDICAL CLINIC
09.2017 - 12.2018
Medical Office Assistant
CENTRAL ALBERTA ORTHOPEDICS
05.2017 - 06.2017
Furniture Consultant & Cashier
B&M HOME HARDWARE BUILDING CENTRE & B&M HOME FURNITURE
10.2012 - 10.2015
Legal Assistant
RAYMOND F. KUTZ, Barrister and Solicitor
04.2008 - 02.2012
General Manager
BIG SKY MARKET
10.2006 - 04.2008
Customer Service
ZELLERS
01.2003 - 12.2005
Independent Life Insurance Consultant
PRIMERICA FINANCIAL SERVICES
01.2001 - 12.2002
Legal Assistant
MOLLISON, McCORMICK, McINTYRE & McGEE, Barrister and Solicitor
01.1997 - 12.1997
Office Assistant / Co-owner
C & F WILSON CONSTRUCTION
01.1996 - 12.1996
Full-time Mother of Two
01.1994 - 12.2003
Human Resource Management Certificate and Sage 50 Certificate - Human Resource Management, Sage 50
ACADEMY OF LEARNING COLLEGE
Medical Office Assistant Diploma - Medical Office Assistant, Health Unit Coordinator
ACADEMY OF LEARNING COLLEGE
Law Clerk Course Certificate - Litigation, Corporate Procedures, Real Estate Procedures
CONESTOGA COLLEGE
Legal Secretarial Programme Diploma -
WILLIS BUSINESS COLLEGE
Academic Programme, Grade 12 Diploma -
EARL OF MARCH SECONDARY SCHOOL
- Sage Bookkeeping Certificate, Simply Accounting 2023, August
- Sage 50 Certificates, Simply Accounting, 2023, September
No Degree - Sage 50 Accounting Course 1 & 2
Simply Training Sage 50 Course 1 & Course 2
No Degree - Accounting Fundamentals Course
Simply Training
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