Schalk Verster

Highly skilled and reliable supervisor/mechanic with extensive experience in technical maintenance, mechanical maintenance, field servicing, and troubleshooting. Able to identify issues for innovative problem-solving in complex repairs. A highly versatile professional with strong supervisory skills, driving teams for high quality performance and goal achievement. Committed to enhancing process improvements for greater efficiency and productivity. Prepared to excel in shop supervision roles, bringing a wealth of experience in managing teams and enhancing operational efficiency. Proven ability to maintain high standards and support a collaborative work environment. Reliable and adaptable with a focus on achieving results and fostering team success.

• Supervised team of 22 staff members.
• Achieved customer retention by completing service delivery with accuracy and efficiency.

• CLASS 5 ENDORSMENT 6
• Class5 – Light vehicle
• Endorsement 6
• Tractor
• Combine Harvester
• Load Haul Dumper
• Roof Bolter DS310
• Manitou High Rise Forklift
• Hino
• Forklift

• Experienced and dedicated Diesel Mechanic with over 10 years’ experience in heavy equipment repair and maintenance of the following:
• JOHN DEERE
• Combines
• Sprayers
• Implements
• Planters
• AMS
• Green Star
• Tractors 1-9 Series
• TRACTORS
• John Deere
• Case
• Ford
• Fiat
• Massey Ferguson
• Farmtrac
• New Holland
• BACKHOE & LOADERS
• CAT
• Doosan
• CASE
• MINING & OTHER
• Sandvick
• RAM
• Torro
• Manitou
• Cat
• Toyota
• Hino
• Mazda
• Isuzu
• Gmc
• Chevrolet
• Buick

• Previous Responsibilities
• Built mechanical and electrical gates, turnstile PC boards and boom gates, as well as Network video recording and Digital video recording computers.
• Installation of Access Control Systems, Network and Digital Closed-Circuit TV Cameras, and Battery Systems.
• Wiring and connecting of Electrical Systems mentioned above.
• Managerial responsibilities included:
• - Scheduling of tasks, travel and logistics of projects.
• - Management of staff and resource assignments to projects
• - Overseeing and supervising buildings and implementations.
• - Quality Control and Testing.
• - Report to the Managing Director of MMD and MARYSIS.
• - Client Relations and Marketing.
• Fault finding, problem solving and repairs on diesel vehicles and machinery, implements, mechanical front wheel drive and equipment.
• Use of Service Advisor Systems.
• Repair of transmission, engines, side shafts, hydraulic systems and pumps.
• Rebuild and full services on engines.
• Pre-delivery inspection (PDI).
• Rewiring of tractors; combines; corn and grain planters
• Inspection and calibration of corn and grain planters and balers.
• Installation, inspection and repair of Green Star Monitors (GPS System) on tractors, combines and self-propelled sprayers.
• Recondition and repairs of alternators, starters and hydraulic pipes.
• General scheduled services, repairs and maintenance on implements, diesel equipment and air conditioning.
• Supervising of Prieska and Barkley West Workshops.
• Responsible for Widelkawer, a Mega Farmer, client of GWK with a service fleet of 100+ John Deere tractors and AMS and GPS systems, services, maintenance and logistics.
• Service delivery for other farms in the district – Landini, Ford, Massey Ferguson, Fiat, Deutz Tractors and Implements.
• Client Service - organising social events e.g. golf days and “Farmer Days”.
• Supervise and represent GWK at the John Deere booth at Prieska Shows; 2008 to 2010 - Client relations and Marketing of John Deere products.
• Supervise and represent GWK Mechanical Department at Prieska Golf Day; 2008 to 2011 and 2015 to 2017 - Client Relations Marketing of John Deere products.
• Fault finding, repair, servicing and maintenance of all farming equipment and machines, tractors, skid steers, TLBs, road maintenance machinery and implements
• Making of hydraulic pipes and building systems.
• Installing and repair of AMS systems.
• Pre-delivery inspection on new and used farming equipment and machines.
• Repairing all electrical and auto electrical, hydraulic and mechanical systems, engines, transmissions, torque converters, differentials, valve banks, pneumatics, air-conditioning, cylinders and frames and attachments, loaders, lifts, graders and scrapers.
• Scheduling workshop hours and overseeing and allocating daily tasks.
• Manage SHE (Safety Health and Environment) and safety audits.
• Ad hoc tasks.
• Mining Responsibilities
• - Diesel Mechanic in the Stone Work Department and Load Haul Dumpers (LHD). - Troubleshooting, repairs, service and maintenance on diesel, pneumatics, hydraulic, mechanical and electrical on the following machinery and equipment:
• - Sandvick LHD (LS190 & LS190S and VMU)
• - Sandvick DS310 Roof Bolter
• - Sandvick Mercury Face Drill
• - RAM Roof Bolter
• - RAM Face Drill
• - Diamond Surveying Drill
• - Wright LHD
• - Torro LHD
• - Buffalo Coal Tipper/Crusher - CAT Tracs - Tractors - Generators - Genset
• Repair, service and maintain the hydraulic pumps, pneumatic systems, Cat tracs, differentials, engines, transmissions, torques convertor, valve banks, cylinders, frames, safety systems, flame proofing, radiators, lights, alternators, wheel chains, booms, cable and pipe reels and drifters.
• Current Responsibilities as Service Manager
• Monitor work progress and Key performance indicator (KPI) – Productivity, quality, adaptability and innovation
• Ensuring corporate policies are being met.
• Advise customers and technicians on complaints and procedures
• Annual staff revies
• Meet with management for planning and performance and policy procedures
• Monthly budgeting, billing to customers and fleets
• Provide and approve quotes and estimates
• Conduct OHS meetings to comply with standards
• Quality control implementation
• Coordinate training needs and standards
• Direct and assist technicians in diagnosis and repairs
• Keep customers up to date with progress of service and delays
• Experience
• 10+ years of technical and parts experience (as a John Deere Technician, in a customer-facing department role)
• Red Seal Technician certification and a combination of education and experience
• Customer call/support center experience
• Strong interpersonal skills
• Proficient on the computer & Microsoft Office suite of applications
• Familiarity with Customer Relationship Management (CRM) systems and practices
• Knowledge of the EQUIP business system and Brandts green screen system
• Knowledge of John Deere’s Dealer Technical Assistance Center (DTAC) (also known as the Case and Contact Management System (CCMS))
• Knowledge of John Deere parts systems
• Multi-tasking
• GM Serti business system
• Gm Technical assistance center TAC
• Gm warranty, Goodwill, loaner vehicles
• Implementing Campaigns and service specials and after sales customer retention
• Promote dealer operation and efficiency and profitability
• Promote new standards for new technology and educating customers to changes in equipment and technology
• Complying to environmental industry standards
• Improving dealer standards while aiming to be the best.
• Leading by example and creating a healthy fun and respectful working environment
• Excellent decision-making skills
• Able to work without supervision
• Have good negotiating skills to support both customer and business

Customer winback and retention of new customers .Year over year growth in customer pay per RO and Health check inspection. Growth in service labour and parts sales.

Award for high level of training and attendance to increase customer support and work place efficiency.