Schadrack NIBYOSE
Scarborough,ON
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
6
6
years of professional experience
Work History
Senior Customer Care Representative
Concentrix
Oshawa Ontario
05.2022 - Current
- Contributed to the development of new customer care policies and procedures, increasing overall efficiency.
- Established rapport with clients, ensuring a positive experience in every interaction.
- Managed escalated cases efficiently while maintaining professionalism and composure under pressure.
- Served as a trusted advisor for customers seeking assistance or recommendations on products or services best suited for their unique requirements.
- Streamlined communication for improved customer relations, managing high-volume phone calls and emails daily.
- Developed creative solutions tailored to individual customer needs while adhering to company guidelines.
- Participated in continuous learning initiatives to stay current on industry trends and best practices. etc...
Uber Eats Driver
Uber
Toronto ON
08.2021 - 03.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Customer Care Representative
MSi
Ottawa ON
11.2019 - 04.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Streamlined call response times for improved customer experience through effective communication techniques. etc...
Cook
McDonald's
Ottawa ON
01.2019 - 04.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Skills
- Team motivation
- Exceptional communication
- Call center experience
- Coaching and Mentoring
- Complaint Handling
- Customer satisfaction measurement
- Email Etiquette
- Customer Relations
- Data Entry
- Taking escalations calls
Accomplishments
- Documented and resolved our customer's vehicle concerns which led to multiple Awards of Advisor of the month.
- Supervised team of 10 staff members.
I like to draw in my free time
I am an artistic person who likes to draw and design things. I have been working in the design field for a few years after my high school now and learning how to use digital drawing software.
Languages
English
Full Professional
French
Professional Working
Timeline
Senior Customer Care Representative
Concentrix
05.2022 - Current
Uber Eats Driver
Uber
08.2021 - 03.2022
Customer Care Representative
MSi
11.2019 - 04.2021
Cook
McDonald's
01.2019 - 04.2019