Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic

Scarlett Zhai

Edmonton,AB

Summary

Enthusiastic Server bringing me excellent experience cocktail service roles. Accustomed to providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals. Thoughtful Volunteer experienced in fundraising activities. Focused and composed individual passionate about helping endangered animals within community. Dedicated to working collaboratively with staff and other volunteers to provide adequate support for those rare and lovely animal.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervisor

Haidilao Hotpot ltd.
Toronto, Ontario
12.2022 - 11.2024
  • Oversaw daily operations of the department, ensuring a smooth workflow and timely completion of tasks.
  • Maintained optimal team performance through strategic leadership and workflow management.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food, and providing customer service.
  • Utilized effective communication techniques to support server learning and comprehension.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Improved customer satisfaction with timely responses to inquiries, addressing concerns, and finding effective solutions.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Bartender&Server

Taisho Grill & Charadise
Toronto, Ontario
01.2025 - 05.2025
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Stocked ice bins and coolers as needed throughout shift.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Managed cash-handling duties responsibly, ensuring accurate accounting at the end of each shift.

Bartender

Chatime Bubble Tea
Calgary, Alberta
12.2021 - 05.2022
  • Maintained clean and organized bar area.
  • Anticipated guest needs and provided proactive service.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Received over Number beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.

Bartender

Yomie's Yogurt
Edmonton, Alberta
06.2022 - 12.2022
  • Provided guidance and support to junior staff members in achieving performance goals.
  • Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Volunteer

CWCA
Chengdu, Sichuan
04.2021 - 07.2022
  • Set up tables and chairs and unloaded necessary equipment to prepare for events.
  • Cultivated relationships and maintained regular communication with nonprofit agencies, schools and social service agencies to solicit community needs.
  • Prepared healthy and nutritious snacks and meals according to different animals needs.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses in there habitat.

Education

Finance

University of Alberta
Edmonton, AB
11.2022

Skills

  • Table Monitoring and Turnover
  • Table Setting and Bussing
  • Food Running
  • High Volume Dining
  • To-Go Order Preparation

Languages

English
Professional
Chinese (Mandarin)
Native/ Bilingual

Certification

  • smart serve

Accomplishments

  • I have a flexible schedule during weekdays, but I can only work 20hrs/week for now.

Timeline

Bartender&Server

Taisho Grill & Charadise
01.2025 - 05.2025

Supervisor

Haidilao Hotpot ltd.
12.2022 - 11.2024

Bartender

Yomie's Yogurt
06.2022 - 12.2022

Bartender

Chatime Bubble Tea
12.2021 - 05.2022

Volunteer

CWCA
04.2021 - 07.2022

Finance

University of Alberta

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Scarlett Zhai