Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Scarlett Zhai

Toronto,ON

Summary

Proven Supervisor with a track record of enhancing team productivity and customer satisfaction at Haidilao Hotpot through effective leadership and problem-solving. Skilled in decision-making and team building, I excel in creating efficient workflows and fostering a collaborative environment. My approach has significantly improved team dynamics and service levels, demonstrating a strong blend of hard and soft skills.

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Supervisor

Haidilao Hotpot
01.2023 - 11.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Staff

Yomie‘s Yogurt
06.2022 - 12.2022
  • Provided guidance and support to junior staff members in achieving performance goals.
  • Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Education

Bachelor of Commerce - Finance

University of Alberta
Edmonton, None
10-2022

Skills

  • Customer service
  • Decision-making
  • Team building
  • Training and mentoring
  • Priority management
  • Schedule development
  • Inventory control
  • Employee motivation

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual

Certification

Smart Serve

Timeline

Supervisor

Haidilao Hotpot
01.2023 - 11.2024

Staff

Yomie‘s Yogurt
06.2022 - 12.2022

Bachelor of Commerce - Finance

University of Alberta
Scarlett Zhai