Summary
Overview
Work History
Education
Skills
Relevant qualifications
Languages
Timeline
Generic

Scarlett Thompson

Host / Front Of House / Server
Whistler,BC

Summary

A customer-focused candidate, eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. With a keen eye for detail but trainable and committed to creating warm and inviting atmospheres for guests.

Overview

1
1
year of professional experience
4
4
years of post-secondary education

Work History

Front of House / Host

The Retreat at Elcot Park
03.2024 - 07.2024
  • Provided outstanding customer service at luxury hotel through friendly and efficient interactions with guests
  • Successful at upselling daily specials to guests through open and engaging conversation
  • Followed health and safety protocols to ensure clean and safe dining environment
  • Kept restaurant organised and clean by performing back-of-house duties and end-of-service cleanups
  • Showed eye for detail and efficiency when managing multiple dining tables at once, taking orders, clearing and relaying throughout service
  • Verified reservations and communicated special requests or dietary restrictions to the kitchen team
  • Maintained open communication with kitchen staff, reception, and other team members to ensure food quality and timely service
  • Demonstrated adaptability by serving guests throughout the hotel in a variety of settings.

Front of House

Hispi Bistro, Manchester
10.2023 - 03.2024
  • Greeted arriving guests warmly and courteously, creating a welcoming atmosphere
  • Successful at serving high class food in a timely and professional manner
  • Worked effectively with team members to ensure smooth operations during busy periods
  • Provided support to patrons with specific needs, ensuring a pleasant dining experience
  • Demonstrated strong time management and organisation while balancing university and work
  • Gained expertise with various café equipment, including coffee machines, grinders, and blenders
  • Developed proficient menu knowledge including source of ingredients and wine tasting notes
  • Responded promptly and politely to incoming telephone calls, efficiently managing queries and reservations
  • Carried out back-of-house duties to maintain high cleanliness standards in the restaurant.

Chalet Host

Powder White, Val d’Isere
  • Warmly greeted guests upon arrival and provided a comprehensive orientation of the chalet
  • Prepared and served drinks and meals with attention to detail, ensuring a high standard of presentation and hospitality
  • Performed daily cleans of the chalet, ensuring all rooms and common areas were always clean and tidy for guests
  • Handled food purchasing and inventory management, ensuring freshness and availability of ingredients
  • Provided personalised service, responding promptly to guest requests and inquiries to enhance their stay.

Education

Bachelor of Science - Zoology

University of Manchester
Manchester
09.2020 - 06.2024

Skills

Greeting guests

Initiative

Reservation coordination

Guest Relations

Strong multitasking

Menu Memorisation

Assertiveness

Leadership

Relevant qualifications

  • Food and Hygiene Safety Level 2
  • WSET Level 1
  • B.C Serving it Right Certification

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Front of House / Host

The Retreat at Elcot Park
03.2024 - 07.2024

Front of House

Hispi Bistro, Manchester
10.2023 - 03.2024

Bachelor of Science - Zoology

University of Manchester
09.2020 - 06.2024

Chalet Host

Powder White, Val d’Isere

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Scarlett ThompsonHost / Front Of House / Server