Summary
Overview
Work History
Education
Skills
Timeline
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Scarlett Richardsen

Victoria,BC

Summary

Knowledgeable and dedicated customer service representative. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Star Cinema
10.2022 - 03.2023
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of their movie experience
  • Contributed to team objectives in fast-paced environment.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Grocery Stocker

Sidney Pet Store
05.2021 - 09.2021
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.

Trainer/Hostess

Pacific Ninja Gym
04.2020 - 09.2020
  • Helped host birthday parties to ensure a fun and safe party experience
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Mopped and vacuumed floors, sanitized equipment and surfaces. Cleaned and sanitized bathrooms

Education

Parkland Secondary School/ILC
North Saanich, BC

Skills

  • Cash Handling
  • Multitasking and Prioritization
  • Self-Motivated
  • Customer-Oriented
  • Personable and Friendly
  • Cleaning and Sanitizing
  • Time Management and Prioritization
  • Reliable and Trustworthy
  • Active Listening and Communication
  • Service-Oriented
  • Team Player
  • Flexible and Adaptable
  • Opening and Closing Procedures
  • Guest Greeting and Seating
  • Cash and Transaction Handling
  • Company Policy Compliance

Timeline

Customer Service Representative

Star Cinema
10.2022 - 03.2023

Grocery Stocker

Sidney Pet Store
05.2021 - 09.2021

Trainer/Hostess

Pacific Ninja Gym
04.2020 - 09.2020

Parkland Secondary School/ILC

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Scarlett Richardsen