Scarlett Henriquez
Long Beach
Summary
Trustworthy Utility/Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual. Experienced cashier and customer service skills set for a fast-paced bank. Outgoing personality with great communication skills to build customer loyalty. Motivated to learn, grow and excel within the industry.
Overview
11
11
years of professional experience
Work History
Utility Specialist
ABB
08.2022 - Current
- Enhanced customer experience by implementing a welcoming and efficient reception process.
- Assisted customers with banking needs and inquiries.
- Managed reception area, answered telephone calls and received packages.
- Improved efficiency in the garnishment process by accurately reviewing and processing legal documents. FTB, CDTFA, EDD and Subpoenas.
- Processed customer orders and accurately handled payment transactions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Maintained accurate records of customer transactions for reporting purposes.
Teller
Continental Currency Services Inc.
12.2018 - 08.2022
- Close and Open store locations often, keeping transactions high while working alone.
- Access to vault, able to prepare large amounts of money for orders for the customers.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Processed and ordered exchange and foreign currency.
- Maintained friendly and professional customer interactions.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Cashier
Island Pacific Supermarket
07.2016 - 12.2017
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Counted cash in register drawer at beginning and end of shift.
- Operated cash register for cash, check and credit card transactions with 90% accuracy.
- Assisted customers by answering questions and fulfilling requests.
Payroll Assistant
Darby Day Staffing Agency
09.2013 - 02.2016
- Maintained payroll information by calculating, collecting and entering data.
- Initiated direct deposits and prepared manual checks for 100+ employees.
- Processed payrolls on regular basis for more than 50+ employees.
- Accurately calculated bonuses, salary increases and overtime.
- Operated 10-key calculators, computers, fax machines, copy machines and other office equipment.
- Verified timekeeping records and handled any discrepancies with employees.
Education
High School Diploma -
Downey High School
Skills
- Rapid 10-key data entry
- Spanish speaking
- Rapid data entry skills
- Cash Handling
- Cash register operation
- Currency counting
- Identification checks
Timeline
Utility Specialist
ABB
08.2022 - Current
Teller
Continental Currency Services Inc.
12.2018 - 08.2022
Cashier
Island Pacific Supermarket
07.2016 - 12.2017
Payroll Assistant
Darby Day Staffing Agency
09.2013 - 02.2016
High School Diploma -
Downey High School
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