Scarlet Kangas
Spruce Grove,AB
Summary
Results-oriented Support Manager offering 10 years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Overnight Support Manager
Walmart
09.2022 - Current
- Oversaw internal support processes, compiling reports to track overnight worker efficiency.
- Conducted in-person scenario assessments to manage compliance with overnight workload expectations and safety requirements.
- Managed scheduling, workload assignments and coverage for night staff.
- Coached employees through day-to-day work and complex problems.
Overnight Stocker
Walmart
08.2021 - 09.2022
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Stocked designated items on shelves, end caps and displays.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
3rd Key Holder
Ardene
08.2020 - 08.2021
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Sales Associate
Ardene
11.2014 - 08.2020
- Recommended merchandise options to fulfill variety of customer wants and needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Built and maintained relationships with peers and upper management to drive team success.
Skills
- Continuous Improvement
- Training and mentoring
- Communications support
- Leading Team Meetings
- Customer Service
- Schedule Coordination
Certification
- Rescue 7 First Aid Training - February 2026
Timeline
Overnight Support Manager
Walmart
09.2022 - Current
Overnight Stocker
Walmart
08.2021 - 09.2022
3rd Key Holder
Ardene
08.2020 - 08.2021
Sales Associate
Ardene
11.2014 - 08.2020
Similar Profiles
Juliet NunezJuliet Nunez
Digital Shopper at WalmartDigital Shopper at Walmart
SIDHANT DATTASIDHANT DATTA
Asset Protection Associate at WalmartAsset Protection Associate at Walmart
Tara ParksTara Parks
Store Associate at WalmartStore Associate at Walmart
Riana McGlinnRiana McGlinn
Certified Pharmacy Technician at WalmartCertified Pharmacy Technician at Walmart
Amanda MatijevicAmanda Matijevic
Apprentice Carpenter at FirstOnSiteApprentice Carpenter at FirstOnSite