Sofia Camilla McCoy
Winchester
Summary
A supportive Team Trainer who is equipped with a detailed knowledge of industry practices and skills to provide long term-successes for a team. Trained in retail closing operations. Known for bridging the gap between management and team members.
Overview
5
5
years of professional experience
Work History
Style Team Trainer/Pusher
Target
05.2024 - 03.2025
- Drive closing style team to hit number goals each night.
- Fill in team on nightly expectation from Team Leads.
- Keep team focused with timely check-ins and support if needed.
- Maintain the cleanliness of own zones.
- Reset the style department to ensure a smooth open the following day.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to ETL's regarding employee performance and training needs.
- Trained Team Members in customer service, food safety, and performance requirements.
- Provide assistance to other departments as needed.
- Created a comfortable professional environment that inspired a dedicated team.
Sales Associate
Hot Topic
12.2019 - 12.2023
- Keep up with current pop culture and alternative fashion trends in order to create a welcoming and safe environment for all guests.
- Engage with guests in order to provide a personalized shopping experience.
- Maintain a visually appealing store through keeping displays stocked and neat.
- Meet and exceed sales goals through product knowledge and upselling.
- Call guests to inform them of in store promotions.
- Handled cash transactions efficiently while adhering to company cash handling policies.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Currently Enrolled - Anthropology
Riverside City College
Riverside, CA06-2027
Skills
- Team Management
- Employee Training
- Machinery
- Retail Operations
- Point Of Sale (POS) Systems
- Cash Handling
- Phone Communication
- Inventory Accuracy
- Shipping & Receiving
- Janitorial Services
- Guest Communication
- Cross-Functional Team Leadership
- New Hire Training
Timeline
Style Team Trainer/Pusher
Target
05.2024 - 03.2025
Sales Associate
Hot Topic
12.2019 - 12.2023
Currently Enrolled - Anthropology
Riverside City College
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