Sébastien Marquis
Boisbriand,QC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Account Representative
Telus, Inc.
11.2021 - Current
- Collaborated with other departments to address customer needs and service requests.
- Analyzed accounts for delinquencies and other ongoing issues.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
Sales Representative
Telus, Inc.
11.2018 - 11.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
Diplôme Collégial En Techniques De Travail Social - Social Work
Cegep De Saint-Jérôme
Saint-Jerome, QC06.2020
Skills
- Document Management
- Sales Proficiency
- Department Collaboration
- Web Technologies and Services
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Account Representative
Telus, Inc.
11.2021 - Current
Sales Representative
Telus, Inc.
11.2018 - 11.2021
Diplôme Collégial En Techniques De Travail Social - Social Work
Cegep De Saint-Jérôme
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