SAYYID SHABAR KAVUNGAL AREEKKATT

Results-driven Project Manager with over five years of experience in project coordination, service delivery, business analysis, and quality assurance. Holds an MBA with expertise in technology-driven business process improvements. Adept at leading cross-functional teams, managing stakeholder expectations, and optimizing workflows to enhance operational efficiency. Skilled in Agile and Scrum methodologies, risk management, and data-driven decision-making. Passionate about delivering high-quality projects within scope, time, and budget constraints.

Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.

• Improved customer satisfaction ratings by 80% by diligent quality checks and on time project delivery
• Designed and launched the Getlead CRM Project, resulting in a 60% increase in market share for the company.
• Achieved 90% efficiency by introducing project management sofwares for service projects tasks.
• Collaborated with team of 30 in the development of Getlead CRM
• Resolved product issue through consumer testing.
• Supervised team of 35 staff members.
• Documented and resolved late project delivery and quality issues which led to efficient workload and high turnover for the company.
• Designed and launched the Eporter 2.0 Project, resulting in a 50% increase in market share for the company.
• Used Microsoft Excel to develop inventory tracking spreadsheets.

• Photo Lab Technician, London Drugs, Nanaimo, BC, 11/01/24, Present, Process and develop photographs with high precision and quality assurance., Assist customers with photo printing, custom photo products, and digital imaging services., Maintain and troubleshoot lab equipment to ensure seamless operations., Provide excellent customer service by addressing inquiries and recommending photo solutions.
• Sales Associate, Peoples Jewelry, Nanaimo, BC, 12/01/23, Present, Certified Diamontologist and Gemologist, providing expert guidance on jewelry selection., Exceeded sales targets through personalized customer engagement and expert product knowledge., Provided valuable insights on sales trends, customer preferences, and inventory management.
• Tech Associate, Staples, Nanaimo, BC, 10/01/23, 04/30/24, Advised customers on technology solutions, including computers, printers, and software., Contributed to streamlined sales processes and inventory management., Provided detailed sales reports to store leadership for strategic decision-making.
• Customer Sales & Service Expert, Cellnxt, Nanaimo, BC, 01/01/23, 09/30/23, Achieved and exceeded sales targets while delivering technical support., Ensured seamless customer experience by improving sales and service processes., Maintained inventory tracking and updated senior managers on sales metrics.

• B.Tech
• MBA

• Project Management Professional (PMP) - Project Management Institute.