Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SAYYIDAH ZAHRA

Etobicoke,ON

Summary

Professional credit risk analyst with years of experience at lending institutions. Proficient knowledge in assessing the creditworthiness of personal and commercial clients. Strong analytical skills, but also able to build strong relationships with clients. Always learning and taking advantage of educational opportunities to keep current in legal and compliance issues.

Overview

5
5
years of professional experience

Work History

Business Advisor

RBC
05.2022 - Current
  • Provide professional financial advice to new and existing RBC Small Business clients, assisting them with their financial needs
  • Scheduling meetings, recording decisions, and breaking projects into manageable tasks
  • Create and update workflows, analyze risks, and prepare documentation.
  • Achieve higher levels of proficiency in this role by providing effective advice to clients regarding our products,services, and solutions
  • Increased client satisfaction by providing tailored business advice and strategies for growth.

Billingual Credit Analyst

Millennium1Solutions-Flexiti Financial
12.2019 - 04.2022
  • Provide assistance in the area of credit card applications adjudication as well as on-going maintenance of credit requests on all active accounts.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
  • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews and managed approximately 30 incoming calls,emails and faxes per day.

Customer Care Specialist

Presidents' choice Financial
04.2019 - 11.2019
  • Respond to customer inquiries in a pleasant, courteous, professional and well-informed manner by answering approximately 50-80 calls per day both English and French.
  • Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
  • Used exceptional communication to connect with customers, assess needs, and present solutions.

Education

Diploma - Business Management Financial Services

Humber Institute Of Technology And Advanced Learning
Toronto, ON
12.2020

GED -

Canadian Securities Institute
Toronto, ON
03.2020

Skills

  • Accounting Software (SAP)
  • PowerPoint for presentation for academic projects and MS proficiency
  • Critical thinking
  • Scheduling and Planning
  • Documentation Management
  • Compliance Management

Languages

English
Full Professional
French
Professional Working

Timeline

Business Advisor

RBC
05.2022 - Current

Billingual Credit Analyst

Millennium1Solutions-Flexiti Financial
12.2019 - 04.2022

Customer Care Specialist

Presidents' choice Financial
04.2019 - 11.2019

Diploma - Business Management Financial Services

Humber Institute Of Technology And Advanced Learning

GED -

Canadian Securities Institute

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SAYYIDAH ZAHRA