Sayward Robicheau
252 A Belmont Crescent, Yarmouth,NS,
Summary
I am an enthusiastic individual accomplished in both team-based and independent capabilities. I bring a strong work ethic and excellent organizational skills for any setting. I am excited for new challenges and the opportunity to help my team succeed.
Overview
13
13
years of professional experience
Work History
Operantions and Finance Lead
Wendt Communication Partners LLC
Yarmouth, NS
10.2021 - Current
- Lead weekly meetings with department heads in order to review current performance metrics.
- Assisted in the preparation of audit schedules for external auditors as needed.
- Prepared monthly and quarterly financial reports, including income statements, balance sheets, cash flow statements, trend analysis, variance analysis and other ad-hoc reporting.
- Implemented strategic plans that will enhance profitability across all divisions.
- Negotiated terms with vendors while ensuring optimal pricing based on quality of service and products offered.
- Provided guidance on accounting issues related to new projects or initiatives.
- Monitored all banking activities including investments, credit lines and overdrafts.
- Reviewed contracts to ensure compliance with company policies and procedures.
- Collaborated with internal teams such as accounting, treasury, tax and legal to ensure accurate reporting of financial information.
- Maintained relationships with external stakeholders such as banks, investors and regulators.
- Created new processes to increase efficiency within the finance team.
- Negotiated contracts with vendors to reduce costs while maintaining quality standards.
- Identified discrepancies between actual results versus forecasted results on a regular basis.
- Investigated and resolved customer inquiries regarding billing issues or discrepancies.
- Analyzed customer accounts to identify and resolve discrepancies.
- Prepared monthly aging reports for review by management.
- Followed up with customers via phone, email, or mail regarding outstanding invoices.
- Ensured all payments were made in accordance with contract terms and conditions.
Customer Service Partner
CSC Glocal
Yarmouth, NS
05.2021 - 10.2024
- Completed special forms and required documentation to help clients obtain needed services and resolve issues.
- Answered questions and informed customers of current services.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Office Manager
ROYMAR Builders Ltd.
Yarmouth, NS
09.2020 - 05.2021
- Reviewed and calculated payroll to promote timely disbursement of paychecks.
- Communicated with owner about discrepancies and devised plans to reconcile financial issues.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Reconciled all bank and credit card accounts monthly.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Trained and mentored administrative staff in company policies, daily task execution and industry best practices.
- Brought in well-qualified, multifaced job candidates to fill open positions.
Website Modifications Specialist
Web.com
Yarmouth, NS
11.2017 - 04.2020
- Primary owner of all incoming support requests through our internal ticketing system.
- Team support and training of all facets relating to ongoing support within our custom website products as well as for our billing teams relating to the custom product line.
- Mentored new hires, as well as new leaders, as they came into the support team.
- Responsible for daily allocations of duties as required and triaging requests to appropriate departments.
- Utilized WordPress, PHP and HTML coding for client modification request.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Technical Support, Hosting
Web.com
Yarmouth, NS
11.2014 - 11.2017
- Monitored service orders to completion and closed service tickets.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Assisted in technical support process refinement to improve customer service and support.
- Maintained calm, professional demeanor when faced with high demand, high volume workloads.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Diligently followed up with customers about existing requests, informing on status and responding to questions.
Tax Preparer
Liberty Tax Service
Yarmouth, NS
02.2014 - 05.2014
- Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
- Collected detailed information and required paperwork from clients to complete tax returns.
- Stored copies of completed returns and related documents according to company procedures and business regulations.
Bookkeeper/Office Administrator
Garron's Everything Auto Service
Yarmouth, NS
09.2011 - 09.2013
- Reviewed and calculated payroll to promote timely disbursement of paychecks.
- Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month.
- Reconciled all bank and credit card accounts monthly.
- Issued payments to vendors and suppliers on bi-weekly basis.
- Communicated with business owner about discrepancies and devised plans to reconcile financial issues.
Education
Diploma - Business Administration - Accounting
Nova Scotia Community College (N.S.C.C) Burridge Campus, Yarmouth Nova Scotia
Yarmouth, NSCulinary Arts Degree - Culinary Arts
Centre De Formation Professionnelle Calixa-Lavallé
Montréal QuébecSkills
- Proven team leadership skills
- Team management
- Employee training
- Team building
- Planning, coordination and process improvement
- Customer service
- Time management
- Internal and external communications
- MS Office and Simply Accounting
- Invoice generation
- Account Management
- Quickbooks
Accomplishments
- Primary backup for the leadership team when they were unavailable or on vacation. This included reports, escalations, coaching my peers.
- Owner of the migrations for our WordPress product line. Migrations occurred when clients took the site to a 3rd party vendor or to a DIY hosting environment.
- Recognized by management for providing exceptional customer service.
Affiliations
Tax Preparer / N.S.C.C Volunteer Income Tax Clinic
- Prepared Income Tax returns for seniors and low income clients, answered tax questions for customers,
- Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
- Collected detailed information and required paperwork from clients to complete tax returns.
Interests
Reading, internet research, travel, swimming, listening to music, family oriented outings.
Languages
Bilingual: French and English
Timeline
Operantions and Finance Lead
Wendt Communication Partners LLC
10.2021 - Current
Customer Service Partner
CSC Glocal
05.2021 - 10.2024
Office Manager
ROYMAR Builders Ltd.
09.2020 - 05.2021
Website Modifications Specialist
Web.com
11.2017 - 04.2020
Technical Support, Hosting
Web.com
11.2014 - 11.2017
Tax Preparer
Liberty Tax Service
02.2014 - 05.2014
Bookkeeper/Office Administrator
Garron's Everything Auto Service
09.2011 - 09.2013
Diploma - Business Administration - Accounting
Nova Scotia Community College (N.S.C.C) Burridge Campus, Yarmouth Nova Scotia
Culinary Arts Degree - Culinary Arts
Centre De Formation Professionnelle Calixa-Lavallé
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