Tonya Fotherby
North Bay,ON
Summary
Patient, Motivated, Hard Working and empathetic Customer Service Representative with extensive background in conflict resolution and customer care. Desires a Home Based role.
Overview
2
2
years of professional experience
Work History
Team Member
Tim Horton's
Port Perry, Ontario
01.2013 - 06.2014
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Assisted customers with food selection, inquiries and order customization requests.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Customer Service Representitive
Zedd Customer Solutions
City of North Bay, ON
06.2014 - 05.2015
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Helped drive sales goals and achieve monthly quotas.
- Routinely answered customer questions regarding merchandise and pricing.
- Dedicated to continuously improving sales abilities and product knowledge.
- Asked open-ended questions to assess customer needs.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Communicated all store initiatives and promotions to customers to generate return business.
- Set up and explained new membership contracts.
Education
Esthetics Certificate - Skin Care
Trillium College
City of Oshawa, ON2010
Skills
- Creative problem solver
- Exceptional communication skills
- Quick learner
- Credit card processing
- Multi-line phone talent
- Strategic sales knowledge
Timeline
Customer Service Representitive
Zedd Customer Solutions
06.2014 - 05.2015
Team Member
Tim Horton's
01.2013 - 06.2014
Esthetics Certificate - Skin Care
Trillium College
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