Sayujya Bankapure

• Part of a high-impact team focusing on large and strategic opportunities exclusively above EUR 40M
• End-to-end management of a winning, compliant, and multi-service proposal within a tight deadline for a 65-month contract prolongation involving SAP migration (Total contract value: EUR 47.5 M)
• Coordinated across Germany, UK, Netherlands and India with cross-functional units comprising enterprise architects, SMEs, leadership, account management, sales, solution, finance, legal, etc
• To develop executive, technical and marketing content
• Analyzed varied RFx documents and requirements, prepared clearly defined content development matrixes with internal and external milestones, timelines and accountabilities
• Held storyboarding sessions and kickoff meetings to determine and discuss content strategy, framework, timelines and accountabilities
• Held daily standup meetings and follow-up check-ins to manage proposal progress, and ensure timely delivery
• Collaborated with SMEs and solution stakeholders to gather and update technical information
• Customized it into structured and comprehensible executive, technical and marketing content
• Facilitated content reviews with SMEs, proofread all content and addressed feedback from internal and external stakeholders to ensure high-quality, clarity, grammatical accuracy, comprehensibility, and consistency in the content
• Audited and revamped the existing proposal knowledge base to enhance information access and classification
• Collaborated with the team and collected new content, updated existing content, and reviewed all content for accuracy, high-quality and freshness
• Assisted in enhancing the proposal process and the proposal strategy model to optimize the proposal development process

Recognition: Received an award for outstanding contribution to a winning deal of TCV EUR 47.5M.

• Collaborated with onsite and offshore technical teams to create technical documentation for users and technical teams and for knowledge transfer, process enhancement and interdepartmental activity handover
• Developed user-manuals, product documentation, technical support and troubleshooting documentation, process flowcharts, etc
• In English and German in the product lifecycle management domain
• Maintained and updated a technical knowledge base on SharePoint and implemented a tagging system for effective classification
• Traveled to Munich, Germany to assess and establish a translation and interpretation unit that offered language support for multiple projects
• Streamlined efficient document-related processes including prioritization, translation, quality assurance, glossary maintenance, document and repository management, data management, etc
• End-to-end coordination, translation, editing and review of multiple high-priority translation requests from technical clients and vendors
• Developed a Microsoft Excel-based tracker for automated accurate delivery scheduling, by incorporating planned and unplanned outages
• Completed training on 'Data Migration Tool Suite' and 'Windchill Product Lifecycle Management' for migrating design data
• Performed secondary tasks like database updates, maintenance, and ticket management
• Acted as the Point of Contact for all translation and documentation purposes and received accolades for client and vendor coordination

Recognition: 'InstaPat Award' for innovation and excellent performance.

• Facilitated product launch, requirement gathering and feedback calls as Interpreter between the client and technical team
• Later on, presented released updates and gathered feedback myself
• Managed end-to-end RFP and proposal translation process by collaborating with business development teams globally in Cognizant
• Translated and reviewed diverse documents across industries, specializing in bid management, technical and legal documents, such as RFx documents, functional specifications, requirements specifications, user manuals, product documentation
• Adapted content as per the audience and type of documentation
• Maintained technical glossaries and project-based documentation
• Oversaw RFP document and data storage and maintenance
• As part of quality assurance team, ensured team compliance with ISO17100 quality standards and best practices, by conducting internal audits, resolving findings, assisting in external re-certification audits, maintaining process documentation, analyzing productivity and quality data, and collecting and analyzing customer feedback
• Edited, updated and released SoWs on team processes regularly
• Travelled to Bielefeld, Germany to work as patch management coordinator for a technical team to assess and improve the system patching process, resulting in a significant increase in compliance

Recognition: 'Champions Award' for outstanding performance and Above and Beyond Award' for exceeding expectations.

• As part of a customer-facing Second Level Technical Support team, resolved over 10 tickets daily for business telephone systems. Received training in ticketing and telecommunications tools and products.