Sayra Maciel
Tulare
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bookstore Clerk
Family HealthCare Network
Visalia
10.2022 - Current
- Processed sales transactions using point-of-sale systems efficiently.
- Handled customer inquiries and resolved issues promptly.
- Collaborated with team members to create engaging displays for promotions.
- Maintained cleanliness and organization of the bookstore environment.
- Supported special events by setting up spaces and managing attendee flow.
- Resolved customer complaints in a timely manner while maintaining professionalism.
- Ensured compliance with company policies regarding security, safety, and cleanliness standards.
- Provided customer service by answering questions about products and services offered by the bookstore.
- Placed special orders for customers when requested items were not available in store.
- Monitored online reviews of the store's products and services to gain insights into customer preferences.
- Reconciled cash registers at end of day shift to prepare for next shift's opening procedures.
- Performed daily stocking duties to replenish inventory as needed.
- Developed promotional campaigns that increased store traffic and boosted sales.
- Trained new staff members on proper operating procedures of the bookstore.
- Conducted regular price checks to verify accuracy throughout the store.
- Managed store operations in the absence of the manager, including opening and closing procedures and cash management.
- Utilized social media platforms to promote upcoming events held at the bookstore.
- Maintained accurate records of inventory levels and sales transactions.
- Operated computer systems for ordering new books from publishers or wholesalers.
- Assisted customers in locating books and providing recommendations.
- Assisted in developing social media content for marketing campaigns.
- Conducted market research to identify consumer trends and preferences.
- Collaborated with team members on promotional materials and advertisements.
Monitor
WIFIEYE
Visalia
01.2022 - 09.2022
- Collaborated with technical teams to resolve system faults and enhance service delivery.
- Documented incidents and maintenance activities for reporting and analysis purposes.
- Maintained accurate logs of monitoring activities for compliance and quality assurance purposes.
- Reported any suspicious activity or malfunctioning equipment to supervisors.
- Maintained database and regular logs of daily monitoring activities.
- Prevented unauthorized behaviors with continuous monitoring.
- Monitored premises to detect and prevent unauthorized access.
- Conducted regular patrols to ensure safety and security protocols.
- Collaborated with law enforcement during investigations and emergencies.
- Utilized surveillance systems to monitor activities across the facility.
Hotel Room Attendant
Hilton Hotels Corporation
Tulare
08.2021 - 01.2022
- Cleaned and sanitized guest rooms, ensuring high standards of hygiene and comfort.
- Replenished supplies, maintaining inventory levels of toiletries and linens.
- Reported maintenance issues promptly to ensure quick resolution for guests.
Education
Pharmacy Technician - Certificate
College of Sequioas
Visalia, CAHigh School Diploma -
Tulare Western Highschool
Tulare, CA 08.2015 - 06/2019
Skills
- Inventory management
- Literary analysis
- Organizational growth
- Bookkeeping software
- Organizational skills
- Problem-solving
- Basic accounting
- Time management
- Honest and dependable
- Account invoicing
- Teamwork
- Verbal communication
- Customer service
- Visual merchandising
- Event coordination
- Communication skills
- Team collaboration
- Market research
- Problem solving
- Conflict resolution
- Safety compliance
- POS system operation
- Customer relationship management
- Social media marketing
- Attention to detail
- Sales analytics
- Administrative support
- Data analysis
- Analytics reporting
- Effective communication
- Customer support
- Continuous learning mindset
Certification
Driver's License
Typing Certificate
Timeline
Bookstore Clerk
Family HealthCare Network
10.2022 - Current
Monitor
WIFIEYE
01.2022 - 09.2022
Hotel Room Attendant
Hilton Hotels Corporation
08.2021 - 01.2022
High School Diploma -
Tulare Western Highschool
08.2015 - 06/2019
Pharmacy Technician - Certificate
College of Sequioas